Jareem Fleming
Chicago,Illinois
Summary
Charismatic and hardworking technology professional. My psychology background pairs well with my technology education and work experience as it gives me the interpersonal skills to ensure proficient customer service while troubleshooting. I will be an asset not only to the production of the company but also the culture and climate.
Overview
3
3
years of professional experience
Work History
Technology Coordinator
Morgan Park High School
01.2023 - Current
- Solely responsible for the operation, inventory and acquisition/disposal of all technology in the school (over 3,000 devices)
- In a year’s time, revamped the technology environment of the school: implemented a schoolwide printing/copier system, repaired devices and stations that suffered from neglect, improved our asset audit score by 30%, removed technology from individual students and created a system for each department to have the number of devices needed for instruction
- Created an in-house inventory and day to day technology location tracking system
- Works one on one with vendors and tech providers to acquire technology needed for school operations
- Consulting with staff and admin on technology that’s needed or suggested to optimize work day production
- Networking devices: Laptops, Desktops, Printers, Copiers and Phones
- Ensuring access to CPS Network
- Updating apps and configuring apps needed on school devices
- Daily maintenance and inventory of ink/toner for printers and copiers throughout the school
- Contact school technology providers who donate technology, have had over 100 donated devices given to our school
- The sole contact for technology in the school building, must communicate with every department and admin on a daily basis to ensure technology needs are fulfilled
- Must also communicate with outside agencies associated with CPS to plan and initiate services to our existing technology
- Daily IT Helpdesk service; troubleshooting Microsoft OS and Google Workplace Suite, configuring and/or re-imaging new devices, providing desktop equipment (mouse, keyboard, docking stations) and providing technology tips/information (developing “how-to” documents to send to staff on actions such as downloading/updating drivers or freeing space on their hard drive)
- On-site daily, acclimated to being hands on and directly working with staff who need service
- Assembles and carries technology equipment up to 100lbs (ex
- Chromebook carts)
- Experience with Dell, HP, Brother, Canon, Samsung and Sharp manufactured products
- Responsible for technology tracking, acquisition, distribution, and operation without having a tech team.
Technology Specialist
Alliance Chicago
07.2022 - 03.2023
- Using ServiceNow and Azure Active Directory applied changes to users whether it was onboarding of users
- Fully onboarding new employees via Azure AD, responsible for imaging and delivering devices to new hired employees
- Requesting quotes from electronic manufacturers and ordering the correct equipment/supplies for the user’s duties
- Maintaining inventory of all electronic assets (Excel) and reporting to finance team on a daily basis
- Microsoft tools: Admin Portal, Endpoint Manager, Exchange, SharePoint and Excel
- Provided end user support via Microsoft Admin Portal, Endpoint Manager and Exchange
- Troubleshooting user helpdesk issues remotely with a consistently good SLA standing
- Worked with tech team to complete projects such as converted the company’s anti-virus software (which required detailed steps) and to be performed on every device in the company
- Direct point of communication from HR with user terminations, administered the termination independently using Azure AD and Endpoint manager to disable user from all company tools and products
- Collection of user equipment upon termination
- Monitoring the compliance and status of devices via Intune, managing the automated processes of Autopilot, Update rings and Windows defender
- Provided consulting for users within the company with technology inquiries by staying up to date with technology trends
- Daily monitoring of threat detection and security status via Windows Defender, Previously used Trend Micro
- Configuring user access in Citrix workspace, solving resolution issues and connection to multiple data centers
- Upheld maintenance schedule and administered software licenses/user groups.
Helpdesk Support Engineer
Solus LLC
02.2022 - 07.2022
- Responsible for resolving technical issues for a client base consisting of over 70 companies
- Experienced in ticket based service system
- Positive reviews for customer service and resolving issues efficiently
- Worked to covert a trustees building’s network system to a domain controller and setup over 30 devices to the domain with configured windows profiles
- Rebuilt corrupted Windows profiles from the ground up (via Regedit) and recovered data safely and in full
- Cleaned corrupted hard drives and rebuilt OS completely and configured Windows profile
- Weekly onsite technical support at Saf-T-Gard international inc
- Providing troubleshooting support for over 40 employees; Monitoring network status/security, configuring email domains and adjusting SPF records/DNS records/DKIM, converted network based files and documents to cloud based (OneDrive), and everyday helpdesk troubleshooting
- Proficient in Windows based updates and OS configurations, Microsoft office configurations and debugging
- Responsible for setting up O365 email accounts and applying product licenses
- Troubleshooting printers and scanners when they fail to connect to networks or drivers are outdated
- Creating and modifying users in Active Directory
- Proficient in VPN configurations and setup
- Monitoring routers and switches via Meraki portal
- Proficient in remote desktop connection also MSP N-able connection/backup recovery
- Everyday troubleshooting duties: Mapping network drives, Update drivers and apps, Installing and uninstalling apps and programs, IP configurations (Static/DHCP), Troubleshooting keyboard and microphone errors via device manager, Using CMD and System Shell to run scripts, Configuring power settings and visual performance settings, Protecting information for multiple companies with full confidentiality and fidelity
- Use interpersonal skills to de-escalate customers when they are frustrated to ensure efficient resolution while also keeping a positive relationship.
Student Intern
Eastern Illinois University
- Lab work/Projects: Static/Dynamic HTML webpage development
- Windows troubleshooting support (profile login, network routing/configurations, OS solutions)
- Installing and configuring software
- Administering diverse systems such as Windows, SQL and VMware.
Education
M.S. Technology - Cybersecurity
Eastern Illinois University
12.2021
B.A. Psychology - undefined
Eastern Illinois University
12.2018
Skills
- Success in rigorous Technology-Cybersecurity curriculum at Eastern Illinois University
- Real World Coursework, hands on lab experience (Dynamic and Static routing, Router Configuration, Subnetting)
- Experience with: Kali Linux, SQL, Cisco, VMware, Wireshark as well as Windows and IOS systems
- Knowledge of hacking methods and ethics
- Skills: Coding (HTML and Javascript), Networking configurations (LAN, VPN as well as Firewall setup), Security threat detection and response (Malware, DDoS, Security testing methods/Penetration testing
- Experience with Biometric systems and the standards of their applications/testing
- Constant desire to learn and grow within the field
- Analytic and critical thinking skills from Psychology background as well as understanding of behaviors and patterns
- High quality interpersonal communication skills
- Oral/written communication skills are excellent
- Project Coordination
- Team Collaboration
- Adaptability
- Research proficiency
- Project Support
- Analytical mindset
- Excellent interpersonal abilities
- Great critical thinking skills
Timeline
Technology Coordinator
Morgan Park High School
01.2023 - Current
Technology Specialist
Alliance Chicago
07.2022 - 03.2023
Helpdesk Support Engineer
Solus LLC
02.2022 - 07.2022
Student Intern
Eastern Illinois University
M.S. Technology - Cybersecurity
Eastern Illinois University
B.A. Psychology - undefined
Eastern Illinois University
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