Year of professional experience
Jarek Small
Oakland Park,FL
Summary
Quality-driven Software Engineering Analyst with extensive understanding of taking and transforming ideas into applications driving business success. Enthusiastic professional tasked with mitigating future software issues through debugging and troubleshooting.
Overview
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Certification
Work History
Chat Sale Advisor
Comcast
04.2021 - Current
- Interact with customers through chat conversations to understand their needs, address their questions, and provide appropriate solutions
- Possess in-depth knowledge about Xfinity products, services, packages, and promotional offers to effectively guide customers in their decision-making process
- Utilize effective sales techniques to identify upsell and cross-sell opportunities, promote relevant products, and maximize revenue generation
- Troubleshoot customer issues, including billing inquiries, service outages, technical difficulties, and coordinate with relevant departments to ensure prompt resolution
- Maintain accurate records of customer interactions, sales transactions, and update customer accounts with relevant information
Merchandising Lead
Total Wine & More
09.2019 - 04.2021
- Trained merchandising associates to stellar capabilities
- Merchandised products for aesthetic purposes
- Successfully managed an efficient merchandising team with no problems
- Maximizing location productivity by implementing effective strategies
- Completed merchandising operational procedures with efficiency.
Key Holder
T-mobile
07.2019 - 09.2020
- Ensured accuracy in cash handling and maintained a clean and professional appearance
- Handled operational procedures to maintain smooth store operations
- Secured customer loyalty by providing excellent service
- Drove sales and services by effectively promoting products and services
- Maximized location productivity through efficient management.
Education
Bachelor of Science in Neuroscience and Behavior -
Florida Atlantic University
Boca Raton, FLSoftware Engineering Bootcamp -
University of South Florida
Tampa Bay, FLSkills
- HTML
- CSS
- JavaScript
- Jasmine Testing
- Customer service
- Conflict resolution
- Leadership
- MS Office Suite
- Tech support
- Debugging
- Databases
- Python
- Git
- Reactjs
- Nodejs
- Expressjs
- SQL
- Flask
Certification
- Software Engineering Career Track, University of South Florida - Nov, 2023
Timeline
Chat Sale Advisor
Comcast
04.2021 - Current
Merchandising Lead
Total Wine & More
09.2019 - 04.2021
Key Holder
T-mobile
07.2019 - 09.2020
Bachelor of Science in Neuroscience and Behavior -
Florida Atlantic University
Software Engineering Bootcamp -
University of South Florida