JARELI SIERRA
Houston,TX
Summary
A compassionate and hard working Patient Access Representative, with 4 years experience in a clinical and hospital setting and over 7 years of customer service experience. Prepared to use knowledge in medical records, insurance verification, and patient scheduling and registration. Confident in interactions with individuals at all times. Seeking for a challenging and rewarding full-time position with growth opportunities.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Memorial Hermann Medical Group
Houston, TX
05.2022 - Current
- Verify demographics and insurance information to register patients in computer system.
- Register patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Answered, screened and processed high volume of calls daily
- Answered and handled text messages using Artera for cancelling and rescheduling appointments in a timely manner, for patients
- Schedule patients for future testing
- Schedule new and established patients for new and follow-up appointments
- CEM Champion: Complete weekly email updates of satisfaction scores
- Work daily on Work Queues to decrease the active count
ER Registration Clerk
River Oaks Hospital |Advanced Diagnostics
Houston, TX
12.2019 - 06.2020
- Managed physician calendar, including scheduling patient appointments and procedures
- Registered, estimate of 10 patients or more per day, while taking 20 calls or more during day shift
- Answered any incoming phone calls and transferred to necessary department
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Created and maintained accurate and confidential patient files according to regulatory mandates
- Collected necessary information from each patient to properly register in system
- Verified that patients had proper insurance coverage prior to any procedures
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients
- Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information
- Set up patient charts and documented information in various company software.
- Assisted with properly processing records requests.
- Utilized copying equipment for medical record duplication, answered phones and filed documents.
Front Desk Receptionist
Galena Park Medical Clinic| Advanced Diagnostics
Galena Park, TX
11.2018 - 12.2019
- Received all incoming calls and schedule any appointments for new or existing patients
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process
- Verify eligibility and benefits for every individual
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions
- Solved minor patient issues and escalated major problems immediately to Clinical Supervisor
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Assistant Manager
Bag N' Baggage
Houston, TX
06.2017 - 07.2018
- Planned and prepared workflow schedules, delegating tasks for team members
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring luggage, backpacks and briefcase levels
- Implemented training processes for newly hired employees
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making
Cashier Sales Associate
Forever 21
Houston, TX
05.2016 - 06.2017
- Answered phone calls to assist customers with questions and online orders
- Trained new team members in cash register operation, stock procedures and customer service
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Helped customers find specific products, answering questions and offering advice
Cashier
Whataburger Restaurants LLC
Houston, TX
09.2012 - 03.2014
- Welcomed customers, offering assistance by taking their order
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction
- Reviewed completed orders and efficiently bagged for easy carrying and access by customers
- Prepared drinks, and other special items to complete prepared food orders
- Capitalized on slow periods to restock supplies, clean counters and remove trash
- Informed customers of regular deals or monthly specials, upselling orders.
Education
GED -
Houston Community College
01.2018
Skills
- Customer-focused
- Quick learner
- Trustworthy
- Capable to Multi-task
- Technologically savvy
- Phone and Email Etiquette
- Registration and Scheduling
- Front desk operations
- Training and mentoring
- Payment processing
- Insurance Verification
- Medical Records
- AthenaHealth experience
- Documenting and Recording Information
- Epic System
Languages
- Fluent in English and Spanish
Timeline
Patient Access Representative
Memorial Hermann Medical Group
05.2022 - Current
ER Registration Clerk
River Oaks Hospital |Advanced Diagnostics
12.2019 - 06.2020
Front Desk Receptionist
Galena Park Medical Clinic| Advanced Diagnostics
11.2018 - 12.2019
Assistant Manager
Bag N' Baggage
06.2017 - 07.2018
Cashier Sales Associate
Forever 21
05.2016 - 06.2017
Cashier
Whataburger Restaurants LLC
09.2012 - 03.2014
GED -
Houston Community College
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