Jarell Bright
Charlotte,NC
Summary
Experienced supervisor with extensive experience managing daily operations for any establishment ensuring exceptional customer service delivery and desired production outcomes. Motivated and eager to advance internally into more manager roles. Dedicated, results-driven professional offering different forms of success in developing and executing strategies to assist companies in driving profitability and revenue growth as well as increasing production and creating new policies and systems. In-depth experience supporting management with strong knowledge of policies and procedures, employee development planning, and configuration of day to day administration.
Overview
7
7
years of professional experience
Work History
Business Sales Retention Consultant
Charter Communications, Spectrum
11.2023 - Current
- Met customer call guidelines for service levels, handle time and productivity for businesses across the country.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to business customers requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines along with being the top mobile seller throughout the company.
Online Sales Representative
DCCA (Kitchens, Cabinets, Doors, and Vanities)
01.2019 - 12.2023
- Explain products or services and prices, and answer questions from customers
- Obtain customer information such as name, address, and payment method, and enter orders into computers
- Adjust sales scripts to better target the needs and interests of specific individuals
- Answer telephone calls from potential customers who have been solicited through advertisements
- Review operational records and reports to project sales and determine profitability.
Business Technical Support Specialist
Charter Communications, Spectrum
06.2022 - 02.2023
- Troubleshooting customer technical cable and video service issues for businesses
- Diagnosing and repairing faults, resolving network issues
- Providing excellent customer service by phone to ensure technological problems are resolved.
Delivery Driver
Amazon
01.2022 - 06.2022
- Delivers packages to homes, retail locations, and other delivery destinations while adhering strictly to delivery driving routes and time schedules
- Examining and/or reviewing orders before and after delivery to make sure that orders are complete, charges are right, and clients are satisfied
- Responsible for contacting and interacting with customers to provide effortless customer experience.
Lead Supervisor
UPS
06.2019 - 07.2021
- Confer with other supervisors to coordinate operations and activities within or between departments
- Plan and establish work schedules, assignments, and production sequences to meet production goals
- Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers
- Keep records of employees' attendance and hours worked
- Enforce safety and sanitation regulations
- Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs
- Confer with management or subordinates to resolve worker problems, complaints, or grievances
- Recommend or execute personnel actions, such as hirings, evaluations, and promotions.
Event Assistant
Events by A. Love
03.2019 - 03.2020
- Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise
- Confer with staff at a chosen event site to coordinate details
- Inspect event facilities to ensure that they conform to customer requirements
- Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
Seasonal Contractor / Meter Technician
Duke Energy
05.2017 - 08.2017
- Assemble and maintain physical structures, using hand or power tools
- Diagnose electrical problems and install and rewire electrical components
- Examine and test machinery, equipment, components, and parts for defects to ensure proper functioning
- Install or replace machinery, equipment, and new or replacement parts and instruments, using hand or power tools
- Disassemble broken or defective equipment to facilitate repair and reassemble equipment when repairs are complete.
Education
Bachelor of Arts - Interdisciplinary Studies, Graphic Design
Winston-Salem State University
Winston-Salem, NC12.2019
Skills
- Adobe Cloud - Expert
- Exceptional listener and communicator who effectively conveys Information verbally and In writing
- Resourceful team player/Problem solver who excels at building trusting relationships with customers and colleagues
- Highly motivated self-starter who takes initiative with minimal or no supervision needed
- Computer Literacy - Experienced
- Microsoft office/Excel- Skilled
- Business Planning
- Continuous Improvement
- Digital graphics/Website Design
- Proficient in sales/Upselling strategies
Affiliations
- WSSU First Year Experience Volunteer, 2019
- Boys and Girls Club Team Function Volunteer, Summer 2018
- Cook and Forest Park Elementary 2015-2018
- Second Harvest Food Bank Volunteer, 2014-2015
- Special Olympics Volunteer, 2014-2015
- HOPE Worldwide Volunteer, 2011-2015
- Salvation Army Volunteer, 2012-2013
- Men's Shelter of Charlotte, 2008-2013
Awards
- Black College Hall of Fame 2018-2019
- 2x Defensive All- American 2016-2018
- 3x CIAA Football Champion 2015-2018
- 3x All CIAA First Team Defensive Team 2015-2018
- 2x Super Regional Team 2015-2018
- Freshman of The Year Honorable Mention 2015
- Business Information Technology Certification 2022
- Business Sales Certification 2023
References
- Mrs. Toni Pointer, Deputy Director of The Intelligence Personnel Management Office, 202-751-1142, mrs.tonipointer@gmail.com, toni.n.pointer.civ@mail.mil
- Mrs. Michelle Suydam, CISR, CPIA, Sr. Personal Risk Advisor, 704-649-9727, michellesuydam@gmail.com
- Dr. Georgette Crawford-Crooks, Assistant Dean, University College and Lifelong Learning, Winston-Salem State University, 336-750-3464/ 336-823-9748, crawfordcrooksgr@wssu.edu
- Mr. Eric Blount, District Market Manager at Food Lion, Pastor at New Jerusalem Apostolic Church, 336-577-3368, deaconelblount@aol.com
- Mr. Dana Walker, Coordinator of Community Service, Career Development Services, 336-750-2129, walkerd@wssu.edu
- Ms. Amyia Hardy, Event Manager, Events by A. Love, 917-658-7754, EventsbyAlove@gmail.com
- Mr. Steven Aycock, Assistant Football Coach, 704-281-1573
- Mr. Donald LittleJohn, Physical Education Teacher/ Strength and Conditioning Coach at Mallard Creek Highschool, 704-301-7488
- Mr. Ken Winfrey, Winston Salem Sports Network Host for Triad Area, 336-830-1185
- Ms. Chelii Broussard, Assistant Director of Student Activities, Campus Life, Winston-Salem State University, 336-837-5673, Briussardch@wssu.edu
Timeline
Business Sales Retention Consultant
Charter Communications, Spectrum
11.2023 - Current
Business Technical Support Specialist
Charter Communications, Spectrum
06.2022 - 02.2023
Delivery Driver
Amazon
01.2022 - 06.2022
Lead Supervisor
UPS
06.2019 - 07.2021
Event Assistant
Events by A. Love
03.2019 - 03.2020
Online Sales Representative
DCCA (Kitchens, Cabinets, Doors, and Vanities)
01.2019 - 12.2023
Seasonal Contractor / Meter Technician
Duke Energy
05.2017 - 08.2017
Bachelor of Arts - Interdisciplinary Studies, Graphic Design
Winston-Salem State University