Jarelle Crocker

• Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
• Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
• Triaged phone calls from patients and outside contacts and handled in order of importance.
• Measured intraocular pressure using Goldman and Tonopen tonometry process.
• Instilled anesthetic drops and assisted in laser treatments and minor procedures.
• Performed lensometry and sit-lamp examinations.
• Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
• Applied eye medications and drops to dilate pupils in preparation for examinations.

• Maintained energy and enthusiasm in fast-paced environment.
• Oversaw daily operations to ensure high levels of productivity.
• Resolved problems, improved operations and provided exceptional service.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Maintained excellent attendance record, consistently arriving to work on time.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
• Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.

• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
• Contact lense training
• Customer service
• Patient care

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• Described product to customers and accurately explained details and care of merchandise.
• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
• Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
• Scheduled weekly inventory pickups and deliveries with vendors.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

• Assisted techs and Dvms with routine procedures.

• Politely assisted customers in person and via telephone.
• Roomed pets and completed intake forms.
• Filled prescriptions.

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• Facilitated inter-departmental communication to effectively provide customer support.
• Strong leader of customer support staff.
• Trained staff on operating procedures and company services.
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
• Adhered to all confidentiality requirements at all times.

• Consistently provided professional, friendly and engaging service.
• Skillfully promoted items on beverage lists and restaurant specials.
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
• Displayed enthusiasm and knowledge about the restaurant's menu and products.
• Demonstrated genuine hospitality while greeting and establishing rapport with guests.
• Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

• Entered patient, procedure and equipment into computer system.
• Conducted venipuncture and other CT procedures.
• Prepped and draped patients in a sterile fashion.
• Collected all pertinent data and calculations to aid the
• Maintained detailed records of test results by entering data and patient information into computer.
• Oriented and trained new staff on proper procedures and policies.
• Tailored care to meet the specific needs of each patient.
• Assisted physicians in follow-through of care.

• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Earned management trust by serving as key holder, responsibly opening and closing store.
• Maintained cleanliness and presentation of stock room and production floor.
• Processed cash and credit payments rapidly and accurately.
• Placed special merchandise orders for customers.
• Accurately logged all daily shipping and receiving orders.