JAREN BAILEY
Chapin,SC
Summary
Customer Management – over 15 years of store management and lead supervisor roles experience Inventory Control/Shrinkage – Talent for maintaining profitable retail operation, with success in capitalizing on growth opportunities, implementing promotion, marketing strategies, and upholding fiscal integrity. Performance Management – Considered an individual contributor but prefers working in a team-oriented environment. In-Store Promotions and Customer Service/Loyalty – Proven ability to multi-task in a fast-paced environment to achieve organizational goals and initiatives. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Supportive Team Lead with [Number] years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
19
19
years of professional experience
Work History
Team Lead
Lowes Home Improvement
08.2004 - 07.2006
- Paint/Electrical
- Assisted with pricing, maintained orderly appearance of the department area and supervised in the inventory of company's products and stocking of shelves
- Provided exceptional and responsive service, greeted and acknowledged all customers in a friendly and professional manner
- Delegated duties as assigned by direct supervisor
- Assisted subordinates with daily tasks to ensure completion within a timely manner
- Coached coworkers as needed to ensure daily tasks were completed at 100
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Continuously checked products for quality assurance according to strict guidelines.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Participated in cross-functional team-building activities.
Sales Specialist
Lowes Home Improvement, Millwork
08.2007 - 05.2009
- Maintain awareness of all promotions and advertisements
- Met each and every customer with the same level of outstanding customer service
- Constantly sought out information of products to offer better customer service
- Handled in-store purchase payment processing with cash and credit cards.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Helped customers complete purchases, locate items and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Informed customers of current store promotions to encourage additional sales purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Department Manager
Lowes Home Improvement
06.2009 - 10.2012
- Flooring/Millwork/Electrical
- Maintained accurate inventory levels, inspected products to ensure properly priced and accurately displayed, and prepared sales and inventory reports
- Supervised performance of employees and assigned daily duties
- Addressed customer concerns and resolved concerns to restore and maintain a great customer service experience
- Ability to operate store equipment in the assigned area – including but not limited to LRT, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutting, panel saw, paint mixing computer, blind cutting, forklifts, pallet jacks, electric lifts
- Anticipates, recognizes, and responds to change by innovative problem solving
- Responsible for the overall performance of an assigned area
- Maintain proper control of payroll and other controllable expenses
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Analyzed and interpreted store trends to facilitate planning.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
Equipment Sales Specialist
Northern Tool
02.2013 - 09.2017
- Maintain an awareness of all promotions and advertisements
- Provides customers with superior customer service in all areas including welcoming, product knowledge, and operational standards to meet every need
- Restocking shelves and use of forklift as needed
- Skilled in the assembly of various tools and equipment – log splitter, lawn mower, chipper shredders, lawn carts, pressure washer, air compressors and more
- Constantly on the move: frequently bends, twists, scoops, reaches, and lifts products as needed
Process Production Supervisor
Shaw Industries
09.2015 - 08.2022
- Conduct process improvement activities for the Extrusion-Neumag department
- Monitor quality of product
- Troubleshoot equipment and implement necessary improvements
- Collect data from parameters defined by Six Sigma Process Improvement Project
- Perform other duties as assigned by leadership
- Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Works with Extrusion-Neumag Lab supervision to assess yarn quality, recommend process or procedural changes, and/or define and correct deficiencies in testing program
- Monitors running conditions of Extrusion-Neumag as needed to insure the production of a first-quality product
- Troubleshoot equipment and/or processes within BCF and coach associates regarding this troubleshooting
- Work with teams to improve efficiency on production lines
- Daily meeting with upper management to review requirements daily
- Give reviews and apply discipline accordingly
- Collaborated with other leaders and executives to direct workflow and support operations.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Supervised ongoing daily production phases.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Implemented policies and standard operating procedures for continuous improvement.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Kept accurate and detailed records of personnel progress and productivity.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Created and implemented strategies for improving operational efficiency and accuracy.
Production Supervisor
Flextronics
09.2022 - Current
- Resolved issues quickly to maintain productivity goals.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Established clear priorities and production quality standards.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies and organizing manpower.
- Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
- Achieved on-time shipments goal by empowering employees to continued success.
- Reduced obstacles and variables to maintain production performance and meet deadlines.
- Oversaw equipment modifications and upgrades.
- Reduced inventory and monthly team labor hours by strategically updating processes and reorganizing operational workflows.
- Boosted production throughput and quality by revamping procedures and monitoring strategies.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Implemented program changes to identify and quickly resolve root cause issues bottlenecking production levels.
- Utilized lean practices to balance workflow and alleviate redundancy.
- Evaluated incoming materials for quality and amounts ordered.
Education
High School Diploma -
Pen Foster High School
Scranton, PA03.2013
Skills
- Job Assignments
- Key Performance Indicators (KPI)
- Task Monitoring
- Corporate Law
- Quality Control
- Lead Identification
- Overhead Cranes
- Equipment Maintenance
- Production Monitoring
- Team Monitoring
- Workplace Safety
- Performing Evaluations
Timeline
Production Supervisor
Flextronics
09.2022 - Current
Process Production Supervisor
Shaw Industries
09.2015 - 08.2022
Equipment Sales Specialist
Northern Tool
02.2013 - 09.2017
Department Manager
Lowes Home Improvement
06.2009 - 10.2012
Sales Specialist
Lowes Home Improvement, Millwork
08.2007 - 05.2009
Team Lead
Lowes Home Improvement
08.2004 - 07.2006
High School Diploma -
Pen Foster High School