JAREN BURKS
Cordova,TN
Summary
Motivated and loyal customer relations team member focused on delivering top-notch service to every person. Remain level-headed and analytical when approaching each issue. Document problems thoroughly and pursue complete resolutions for every concern.
Overview
10
10
years of professional experience
Work History
Customer Service Representative/ Dispatcher
Securitas Security Services
Memphis, TN
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Tracked service progress to identify possible delays and provide real-time updates to customers.
- Entered detailed customer and transaction data for enhanced record-keeping and analysis.
Customer Service Representative
McLane Company
Memphis
05.2023 - 06.2024
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Reduced customer complaints by promptly addressing issues related to order status or shipment delays.
- Issued credits through detailed credit reports
Healthcare Customer Service Representative
Crossroads Hospice and Palliative Care
Memphis
10.2021 - 03.2023
- Inbound and outbound calls
- Scheduling nurse visits for patients.
- Maintained accurate records of patient interactions, including notes on billing concerns, insurance policies, medical procedures and other related topics.
- Developed rapport with clients and their families, providing reassurance and support during challenging times.
- Served as a liaison between clients and healthcare providers, fostering strong relationships that facilitated seamless service coordination.
- Streamlined communication between patients, caregivers, and healthcare providers for optimal care coordination.
Customer Service Representative/Remote
Answering Advantage Llc
Memphis
06.2015 - 09.2021
- Logged details of customer service calls in computer system following correct protocols.
- Tracked all incoming calls and emails from customers using appropriate software applications
- Followed up promptly on all unresolved cases from previous shifts.
- Helped customers complete purchases, locate items, and join reward programs.
- Called customers to coordinate schedules and set appointments.
- Answered phone calls and answered questions from potential customers.
- Increased efficiency in triage call handling through effective communication and active listening skills.
Education
High school diploma/GED -
Hope Works
Memphis, TN01.2012
Skills
- Call management
- Call triaging
- Call Documentation
- Windows
- Microsoft Word
- Computer literacy
- Call center experience
- Time management abilities
- Organizational Skills
- Account Updates
- Critical Thinking
- Conflict Resolution
- Zendesk
- JDEdwards
- Oracle
- Data entry
- Complaint handling
- Microsoft Excel
- Microsoft outlook
- Scheduling
Timeline
Customer Service Representative/ Dispatcher
Securitas Security Services
06.2024 - Current
Customer Service Representative
McLane Company
05.2023 - 06.2024
Healthcare Customer Service Representative
Crossroads Hospice and Palliative Care
10.2021 - 03.2023
Customer Service Representative/Remote
Answering Advantage Llc
06.2015 - 09.2021
High school diploma/GED -
Hope Works