Jaren Jordan
Belton,MO
Summary
With over 10 years of experience in customer service and sales, I’m excited to bring my skills to a dynamic team where I can support customers, build strong relationships, and contribute to organizational growth. I’m passionate about helping people get the most out of the products and services they rely on, ensuring their experiences are seamless, solutions-focused, and backed by genuine care. My goal is to resolve concerns efficiently, drive customer loyalty, and play a meaningful role in expanding access to quality services and creating new possibilities for individuals and communities.
Overview
14
14
years of professional experience
Work History
Retention Agent
Spectrum
Overland Park, KS
12.2025 - Current
- Manage high-volume inbound calls focused on customer retention, sales, and account solutions.
- Identify customer needs and recommend products, services, and solutions while addressing objections.
- Use consultative sales techniques to retain customers, reduce cancellations, and increase revenue.
- Consistently work toward sales, retention, customer experience, and productivity KPIs.
- Handle frustrated customers professionally while building rapport and delivering effective solutions.
Remote Inside Sales Representative
Liberty Mutual
07.2021 - 12.2022
- Exceeded monthly revenue goals by acquiring new customer accounts, maximizing existing customer accounts, and identifying additional revenue opportunities while consistently excelling in quality metrics.
- Delivered exceptional customer service by greeting customers, answering phones, and accurately assessing their needs to ensure a positive experience.
- Maintained comprehensive product and system knowledge, enabling customers to make informed purchasing decisions and enhancing overall satisfaction.
- Assisted customers with various service needs, including activations, changes, bill payments, responding to billing inquiries, equipment replacement, and processing price plan changes and upgrades.
- Excelled in problem-solving by asking probing questions, conducting thorough research, analyzing issues, and providing effective solutions to rectify problems.
Senior Account Executive (Retention)
DISH Network
08.2018 - 07.2021
- Retained business and prevented cancellation using a mixture of negotiation and analytical skills.
- Demonstrated strong decision-making abilities and managed time effectively to meet customer needs and enhance retention rates.
- Retained and grew customer accounts by applying a mix of negotiation, analytical skills, and personalized offers.
Retail Store Manager
T-Mobile
Jersey City, New Jersey
05.2014 - 08.2018
- Coached sales reps to achieve sales targets set by the company including new customer activation, accessory sales, and business relations sales development.
- Provided motivation, sales, and product knowledge to reps to achieve both personal and company goals.
- Managed all aspects of retail from resourcing, scheduling, team development, marketing, loss prevention, and most importantly continuous improvement.
- Resolved escalated issues with customers to maintain relationships and increase returning customer base.
- Held weekly meetings with the district on goals, promotions, and district expectations.
Retail Sales Associate
T-Mobile
Jersey City, New Jersey
05.2012 - 05.2014
- Exceeded monthly revenue goals by acquiring new customer accounts, maximizing existing customer accounts, and identifying additional revenue opportunities while consistently excelling in quality metrics.
- Delivered exceptional customer service by greeting customers, answering phones, and accurately assessing their needs to ensure a positive experience.
- Maintained comprehensive product and system knowledge, enabling customers to make informed purchasing decisions and enhancing overall satisfaction.
- Assisted customers with various service needs, including activations, changes, bill payments, responding to billing inquiries, equipment replacement, and processing price plan changes and upgrades.
- Excelled in problem-solving by asking probing questions, conducting thorough research, analyzing issues, and providing effective solutions to rectify problems.
Education
Bachelor - Accounting
William Paterson University
Skills
- Sales Expertise
- Customer Relationship Management
- Negotiation
- Time Management
- Effective Communication
- Adaptability
- Remote Work Proficiency
- CRM Systems Management
- Cross-Selling and Up-Selling
Timeline
Retention Agent
Spectrum
12.2025 - Current
Remote Inside Sales Representative
Liberty Mutual
07.2021 - 12.2022
Senior Account Executive (Retention)
DISH Network
08.2018 - 07.2021
Retail Store Manager
T-Mobile
05.2014 - 08.2018
Retail Sales Associate
T-Mobile
05.2012 - 05.2014
Bachelor - Accounting
William Paterson University