Summary
Overview
Work History
Education
Skills
Timeline
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Jaren Lucero

Keller,USA

Summary

Professional hospitality expert with a proven track record in leading and managing team operations. Exceptional interpersonal skills, adaptability, and talent for fostering a collaborative environment. Strong focus on customer satisfaction, conflict resolution, and operational efficiency. Consistently delivers high-quality service and achieves outstanding results in dynamic and fast-paced settings. Experienced in team leadership, customer service, and operational management. Utilizes effective communication and problem-solving skills to ensure smooth shift transitions and maximize customer satisfaction. Demonstrated ability to maintain a positive team environment and consistently meet service standards. Seeking a full-time role that offers professional challenges and allows for leveraging of interpersonal skills, effective time management, and problem-solving expertise.

Overview

4
4
years of professional experience

Work History

Server Shift Leader

Grimaldis
04.2024 - 01.2025
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volume.
  • Served food and beverages promptly with focused attention to customer needs.
  • Promoting Restaurant Seasonal and Specials guiding customers with insight of the product and ultimately giving them a better understanding of what there getting.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Warehouse Supervisor

UPS
01.2022 - 03.2024
  • Learned management, team building, and logistics
  • Ensured proper setup and goal achievement as a team
  • Understood job policies and requirements to perform at the highest level
  • Worked on the floor in the warehouse handling small packages
  • Ensured timely and accurate delivery of packages
  • Prioritized team success, providing tools and guidance for assignments
  • Completed a month-long training program on supervision and public communication
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Maintained high levels of accuracy in daily operations.
  • Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
  • Operated warehouse material handling equipment correctly to move loads.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.


conclusion: As i conducted my time at UPS for roughly two years i learned a lot about myself and the UPS workforce and it made me stronger mentally and had me work on my communication skills to help me in the next adventure and thrive for more.

Team Member

The Club At Haslet
01.2021 - 01.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety
  • Learned all required tasks quickly to maximize performance
  • Contributed to team success by completing jobs quickly and accurately
  • Developed strong cooperative relationships with coworkers and managers
  • Maintained a productive and efficient approach to all tasks
  • Operated register to process payments and handle cash
  • Resolved issues quickly to maintain productivity goals
  • Sought out ways to go above and beyond job requirements
  • Managed opening and closing tasks to ensure the security of the business and employees

Education

High School Diploma -

Harvest Christian Academy
Keller, Texas
05.2020

Skills

  • Sales Expertise
  • Training and Mentoring
  • Team Building
  • Multitasking Abilities
  • Attention to Detail
  • Problem-Solving
  • Cash Handling
  • Complaint Resolution
  • Teamwork and Collaboration
  • Customer relationship management
  • Guest service
  • Strong leadership
  • Team leadership

Timeline

Server Shift Leader

Grimaldis
04.2024 - 01.2025

Warehouse Supervisor

UPS
01.2022 - 03.2024

Team Member

The Club At Haslet
01.2021 - 01.2022

High School Diploma -

Harvest Christian Academy
Jaren Lucero