Jaren Mason
Nampa,ID
Summary
Accomplished Shift Supervisor with a proven track record at K1 Speed, enhancing operational efficiency and customer satisfaction. Expert in conflict resolution and staff development, significantly improving workplace dynamics. Skilled in labor and food cost control, demonstrating a keen ability to drive profitability and team performance.
Motivated Shift Supervisor experienced in stressful environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply years of experience to improve operations.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
K1 Speed
09.2023 - Current
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Built relationships with customers and managed accounts to drive revenue and profit.
Security Officer
Roaring Springs
06.2023 - 08.2023
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Investigated suspicious activities and persons to maintain security of premises.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Operations Attendant
Wahooz Family Fun Zone
08.2022 - 05.2023
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Trained new ride operators on safety procedures and ride operations.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Education
High School Diploma -
Columbia High School
Nampa, IDAssociate of Arts - Criminal Justice
College of Western Idaho
Nampa, IDSkills
- Shift reporting
- Labor and food cost control
- Safety reviews
- Attendance oversight
- Employee training
- Customer-oriented
- Staff development
- Staff management
- Conflict resolution techniques
- Workplace safety
- Staff motivation
Timeline
Shift Supervisor
K1 Speed
09.2023 - Current
Security Officer
Roaring Springs
06.2023 - 08.2023
Operations Attendant
Wahooz Family Fun Zone
08.2022 - 05.2023
High School Diploma -
Columbia High School
Associate of Arts - Criminal Justice
College of Western Idaho
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