Results-driven professional known for strong attention to detail and effective communication. Experienced in managing service orders and coordinating inventory, ready to leverage skills to elevate customer service operations.
Overview
12
12
years of professional experience
Work History
Service Writer
Bemidji Sports Centre
11.2025 - Current
Assisted customers in identifying service needs and determining appropriate repair options.
Managed service order processing to ensure timely and accurate job completion.
Coordinated parts and inventory to facilitate efficient service operations.
Documented technical issues to streamline communication between customers and technicians.
Prepared repair estimates based on customer requirements and technician assessments.
Organized work schedules for technicians to optimize service efficiency.
Conducted quality assurance checks on completed repairs to ensure customer satisfaction.
Maintained detailed records of customer interactions to enhance service follow-up.
Service and Parts Manager
Corner Sports
08.2025 - 11.2025
Managed inventory levels to optimize stock availability and minimize excess.
Coordinated team schedules to enhance service department efficiency and customer satisfaction.
Implemented process improvements that streamlined operations and reduced repair turnaround time.
Trained new employees on service processes and customer service best practices.
Established relationships with suppliers to secure favorable terms and ensure timely parts delivery.
Conducted regular audits of parts inventory to maintain accuracy and minimize discrepancies.
Facilitated communication between sales and service teams to improve coordination on customer needs.
Reviewed customer feedback to identify service enhancement areas and implement corrective measures.
Retail Sales Associate
Reeds Sporting Goods
03.2025 - 08.2025
Resolved customer complaints professionally, enhancing overall service experience.
Provided detailed product information on features and benefits of various firearms.
Conducted daily price audits to ensure checkout accuracy.
Maintained precise records of inventory levels and sales transactions.
Followed loss prevention policies to mitigate risks.
Attended manufacturer training sessions to remain knowledgeable about product offerings.
Responded promptly to customer inquiries via phone, email, and in-person visits.
Trained personnel on proper use of firearms handling equipment, including gun safes and trigger locks.
Powersports Technician
Motorheads
01.2025 - 03.2025
Conducted routine maintenance on powersports vehicles to ensure optimal functionality and safety.
Adjusted suspension systems to enhance ride quality and handling characteristics.
Monitored cleanliness of work areas to maintain a safe and organized environment.
Production Supervisor
Northland Monument
07.2024 - 01.2025
Facilitated daily production meetings to align team objectives and improve communication.
Implemented process improvements that minimized waste and enhanced workflow efficiency.
Coordinated production schedules for timely delivery of products to clients.
Monitored team performance, delivering constructive feedback to boost productivity.
Developed training materials to improve staff understanding of production protocols.
Conducted safety audits to ensure compliance with industry regulations.
Established inventory management protocols to reduce shortages and overstock situations.
Collaborated with maintenance teams to schedule timely equipment repairs and upgrades.
Retail Sales Associate
Scheels Sporting Goods
09.2021 - 09.2024
Organized inventory shelves and racks to ensure store maintained a neat appearance.
Investigated inventory system to locate specific items and specialty products.
Welcomed guests, utilizing open-ended questions to determine optimal product choices.
Explained benefits of equipment and apparel, discussing key product features.
Recommended loyalty program enrollment to inform customers about sales and promotions.
Performed daily store examinations to restock rapidly selling items.
Identified suspicious individuals to prevent shoplifting and notified security staff.
Processed customer purchases by handling credit payments and packing items efficiently.
Ranch Hand
Lazy K 6
07.2020 - 11.2021
Operated tractors and farm machinery for various agricultural operations.
Assisted in daily livestock care, focusing on feeding and hydration.
Transported feed, supplies, and livestock between locations efficiently.
Administered medical treatments to sick or injured animals promptly.
Performed general ranch maintenance, ensuring cleanliness of stalls and barns.
Conducted equipment maintenance through preventive measures and repairs.
Identified and resolved issues swiftly to ensure operational continuity.
Monitored livestock health and living conditions to maintain well-being.
CNA
Maple Lawn Nursing Home
07.2018 - 07.2020
Assisted residents with mobility challenges, promoting independence during daily activities.
Monitored and documented changes in patient behavior, ensuring timely interventions.
Facilitated effective communication between patients and healthcare providers to address concerns.
Aviation Maintenance Technician
US Navy Department
10.2015 - 10.2018
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Tested all installed components for proper operation prior to returning the aircraft to service.
Performed daily postflight and preflight inspections.
Performed inspections and maintenance of aircraft components, including engines, wings, and landing gear.
Documented maintenance actions and repairs in aircraft logs and maintenance records.
Trained junior mechanics in aircraft structural maintenance techniques and safety protocols.
Worked on deck in various weather situations and under stressful conditions to maintain personnel safety and direct aircraft movements.
Worked alongside maintenance teams to complete repairs and restore full functionality with minimal downtime.
Prepared and fueled planes for take-off and organized operations for each landing.
Graham Tire
Rick Vonholt
05.2014 - 10.2015
Balanced wheels with computerized wheel balancer, ensuring precision and safety for vehicles.
Executed oil changes, lube jobs, and filter replacements on customer vehicles efficiently.
Performed minor maintenance services to enhance vehicle performance and reliability.
Education
High School Diploma -
Worthington Senior High
Worthington, MN
05-2014
Some College (No Degree) - Electrical
Northwest Technical College
Bemidji, MN
Some College (No Degree) - Agricultural Business and Management
Minnesota State University, Mankato
Mankato, MN
Skills
Service order processing
Repair estimation
Parts inventory management
Technical documentation
Team scheduling
Effective communication
Problem solving
Time management
Conflict resolution
Training and development
Attention to detail
Warranty claims processing
Equipment maintenance
Livestock management
Tractor operation
Animal care
Ranch operations
Patient care
Healthcare documentation
Vital signs monitoring
Medical terminology
Safety protocols
Tire installation
Brake inspection
Parts ordering
Oil change services
Inventory management
Product knowledge
Sales techniques
Loss prevention
Team coordination
Customer service
Timeline
Service Writer
Bemidji Sports Centre
11.2025 - Current
Service and Parts Manager
Corner Sports
08.2025 - 11.2025
Retail Sales Associate
Reeds Sporting Goods
03.2025 - 08.2025
Powersports Technician
Motorheads
01.2025 - 03.2025
Production Supervisor
Northland Monument
07.2024 - 01.2025
Retail Sales Associate
Scheels Sporting Goods
09.2021 - 09.2024
Ranch Hand
Lazy K 6
07.2020 - 11.2021
CNA
Maple Lawn Nursing Home
07.2018 - 07.2020
Aviation Maintenance Technician
US Navy Department
10.2015 - 10.2018
Graham Tire
Rick Vonholt
05.2014 - 10.2015
High School Diploma -
Worthington Senior High
Some College (No Degree) - Electrical
Northwest Technical College
Some College (No Degree) - Agricultural Business and Management
Senior Physiotherapist (Full Time: 48hrs/week) at Vesoma Sports Medical Centre in Padukone Dravid Centre for Sports Excellence. Ph No. 91 7619261510, Email: Vesomaphysio@gmail.comSenior Physiotherapist (Full Time: 48hrs/week) at Vesoma Sports Medical Centre in Padukone Dravid Centre for Sports Excellence. Ph No. 91 7619261510, Email: Vesomaphysio@gmail.com
HIGH PERFORMANCE ANALYST-PHYSIOTHERAPY (Team Lead) at SPORTS AUTHORITY OF INDIA, NATIONAL CENTRE OF EXCELLENCE, NETAJI SUBHSH NATIONAL INSTITUTE OF SPORTSHIGH PERFORMANCE ANALYST-PHYSIOTHERAPY (Team Lead) at SPORTS AUTHORITY OF INDIA, NATIONAL CENTRE OF EXCELLENCE, NETAJI SUBHSH NATIONAL INSTITUTE OF SPORTS