Jarena Moles
Dayton,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Supervisor
UPS
Maple Grove , MN
09.2020 - Current
- Analyzed customer feedback data to identify areas of improvement in services provided.
- Conducted regular evaluations of employee performance and provided feedback for improvement when necessary.
- Managed payroll systems including tracking hours worked and calculating wages owed.
- Drafted documents such as job descriptions or disciplinary action plans according to company guidelines.
- Developed strategies to improve customer service standards, increase productivity, reduce costs and maximize profits.
- Supervised the daily operations of a business, ensuring that all tasks were completed on time..
Head Lifeguard
Maple Grove Community Center
Maple Grove, MN
08.2013 - 12.2020
- Ensured safety of swimmers by monitoring activities in the pool area and intervening when necessary.
- Managed inventory of supplies used in aquatic facility operations.
- Trained new hires on safety protocols, procedures, and customer service standards.
- Organized periodic drills to test readiness levels for responding to emergencies.
- Developed and implemented pool rules and regulations to promote safe swimming practices.
- Performed regular maintenance checks on equipment such as first aid kits, rescue tubes, backboards.
- Conducted daily chemical tests on water quality and temperature to ensure safe swimming conditions.
- Monitored performance of subordinate staff members through observation and feedback sessions.
Customer Service Representative
Life Time Fitness Inc.
Chanhassen, MN
09.2017 - 09.2020
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
BBA - Business Administration
Thomas Edison State University
Trenton, NJSkills
- Office Management
- Business operations management
- Payroll Management
- Relationship Building
- Office Administration
- Staff Development
- Operations Management
Certification
Esthetician License
Languages
English
Professional
Timeline
Business Supervisor
UPS
09.2020 - Current
Customer Service Representative
Life Time Fitness Inc.
09.2017 - 09.2020
Head Lifeguard
Maple Grove Community Center
08.2013 - 12.2020
BBA - Business Administration
Thomas Edison State University