Jaresa Frye

• Verified patient insurance eligibility and entered patient information into system.
• Provided excellent customer service to patients and medical staff.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Facilitated communication between patients and various departments and staff.
• Followed document protocols to safeguard confidentiality of patient records.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Engaged with patients to provide critical information.
• Resolved customer complaints using established follow-up procedures.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Enhanced patient satisfaction by providing exceptional customer service and addressing their concerns promptly.

• Greet customers on lot and in showroom to answer questions about brand and available inventory.
• Demonstrate automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
• Complete tag registration paperwork, issue paper tags and check sales documentation for accuracy.
• Review vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.

.

• Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
• Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
• Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
• Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
• Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
• Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.

• Investigated discrepancies, located error sources from inventories, and initiated corrective actions.
• Checked accuracy of perpetual inventory stock quantity records for material control and accounting purposes.
• Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
• Completed data entry tasks with accuracy and efficiency.

• Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Updated account information to maintain customer records.