Jaresa Frye
Lawrenceville,GA
Summary
Detail-oriented professional with extensive experience in customer service, billing support, and insurance verification. Excels in managing high-volume inquiries, resolving issues, and ensuring accurate documentation in fast-paced environments. Leverages expertise in Microsoft Office, CRM systems, and data management to enhance operational efficiency. Committed to delivering effective solutions and supporting customer needs while adhering to industry regulations.
Overview
11
11
years of professional experience
Work History
Billing Support Specialist
Conduent
07.2024 - Current
- Processed billing inquiries and resolved customer issues efficiently.
- Handled a high volume of inbound customer calls while maintaining quality and service standards.
- Documented customer interactions accurately and maintained detailed account records.
- Assisted clients with account discrepancies and payment inquiries promptly.
- Handled documentation for billing adjustments and account updates accurately.
- Communicated effectively with clients regarding payment options and policies.
- Communicated with credit, collections, customer service and operations department members to assist with and remedy billing issues.
Data Entry Specialist
1st Network Solutions
10.2022 - 07.2024
- Processed high-volume data entry with consistent accuracy, reducing input errors and improving data reliability.
- Designed and rolled out streamlined intake forms to reduce ambiguous entries, improving downstream processing speed and enabling clearer reporting outcomes.
- Performed root-cause analyses on recurring entry errors and implemented targeted verification steps, producing noticeable reductions in correction cycles and data rework.
- Coordinated cross-functional handoffs between operations and data teams to define SLA-driven submission standards, accelerating issue resolution and consistency.
- Conducted regular sampling audits and created concise exception reports to pinpoint quality gaps, driving measurable improvements in dataset reliability.
Patient Care Representative
Continuum Global Solutions
08.2019 - 10.2022
- Provided empathetic assistance to patients, ensuring their concerns were addressed promptly and fostering trust in care.
- Verified patient insurance coverage, benefits, eligibility, and medication authorizations while assisting patients with questions regarding coverage and prescription-related services.
- Streamlined patient intake processes, reducing wait times and enhancing overall patient satisfaction.
- Coordinated with healthcare teams to implement patient care plans, improving communication and patient outcomes.
- Monitored patient feedback to identify service gaps, driving targeted improvements and measurable enhancements in care quality.
- Engaged actively with patients to understand their needs, creating a welcoming environment that encouraged open dialogue.
Car Sales Consultant & Collection Specialist
Champion Auto Sales
08.2016 - 08.2019
- Negotiate payment plans, ensuring compliance with policies.
- Resolve billing disputes, escalating complex issues as needed.
- Streamlined the collections process, leading to noticeable improvements in account recovery rates and enhanced cash flow for the organization.
- Guided clients through vehicle options and features, supporting informed purchase decisions during demos and test drives.
- Handled vehicle paperwork, tag registration, and temporary tags with accuracy and compliance.
Inventory & Audit Specialist
MSI
08.2015 - 08.2016
- Inspected and recorded inventory to maintain quality and accuracy.
- Organized stock with effective labeling to improve accessibility.
- Inspected and recorded inventory, ensuring quality and accuracy.
- Collaborated with teams to forecast and manage stock levels, supporting optimal inventory turnover.
- Collaborated with teams to forecast and manage stock levels.
Education
High School Diploma -
Bainbridge High School
Bainbridge, GASkills
- Billing & Account Resolution
- Customer Service & Account Management
- Inbound Call & Chat Support
- CRM expertise
- Data Entry & Records Management
- Documentation & Policy Processing
- Microsoft Office Suite
- Email & Written Communication
- Attention to Detail & Accuracy
- Time Management & Multitasking
- Conflict resolution
- Cross-Functional Collaboration
Timeline
Billing Support Specialist
Conduent
07.2024 - Current
Data Entry Specialist
1st Network Solutions
10.2022 - 07.2024
Patient Care Representative
Continuum Global Solutions
08.2019 - 10.2022
Car Sales Consultant & Collection Specialist
Champion Auto Sales
08.2016 - 08.2019
Inventory & Audit Specialist
MSI
08.2015 - 08.2016
High School Diploma -
Bainbridge High School