Jaresha DeMoss
Business Development Executive
Summary
Innovative Business Development Executive experienced in converting sales leads and managing multiple accounts. Highly skilled in forecasting, project management and strategic planning with exceptional communication abilities. Thorough in monitoring trends and capitalizing on emerging opportunities.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Product Support Analyst
Bill.com
Houston, TX
08.2020 - Current
- Performed troubleshooting and tested customer issues via phone, and email.
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
- Troubleshot and tested client-reported product defects and liaised with Engineers for deployment of fixes.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
Sr. Account Manager and Business Development
E&L Star Construction
Houston, TX
05.2020 - 08.2020
- Developed and implemented creative, cost-effective programs with increased client retention rates by 15% compared to prior year
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Led sales team to exceed quarterly sales goals.
- Reported sales data to upper management for review.
Sr. Sales Account Executive & Business Development
Simple Tax
Houston, TX
12.2014 - 04.2020
- Generated new accounts and close sales opportunities using presentation, management, and negotiation skills
- Developed and implemented creative, cost-effective programs with increased client retention rates by 15% compared to prior year
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Managed accounts worth $2.4 million in annual sales
- Resolved customer issues quickly to close deals and boost client satisfaction.
Business Development Executive
Ez Utility Pros
Houston, TX
06.2012 - 12.2014
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
Education
Associate of Applied Science Degree - Information Technology: Network Systems
ITT Technical Institute
05.2012 - 05.2014
Skills
Customer service expert
undefinedCertification
Professional Prospecting Strategies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
In the business world, the rearview mirror is always clearer than the windshield.
Warren Buffett
Timeline
Professional Prospecting Strategies
10-2020
Advanced Closing & Negotiating Strategies
09-2020
Incoming Call Mastery
09-2020
Product Support Analyst
Bill.com
08.2020 - Current
Sr. Account Manager and Business Development
E&L Star Construction
05.2020 - 08.2020
Sr. Sales Account Executive & Business Development
Simple Tax
12.2014 - 04.2020
Business Development Executive
Ez Utility Pros
06.2012 - 12.2014
Associate of Applied Science Degree - Information Technology: Network Systems
ITT Technical Institute
05.2012 - 05.2014
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