Summary
Overview
Work History
Education
Skills
Timeline
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Jaret Shrewsberry

Mansfield,OH

Summary


A leader and problem-solver with extensive experience in remote IT work, excelling in customer support and technical troubleshooting. Proven track record in staff training, client relationship management, and boosting team efficiency. Proficient in meeting company goals and overcoming obstacles by leveraging exceptional time management and problem solving skills.

Overview

8
8
years of professional experience

Work History

Help Desk Analyst / Team Lead

Keno Kozie
07.2019 - 01.2024
  • Provided tier 1 technical support for computer hardware and software issues.
  • Managed high levels of call flow and responded to technical support needs using various ticketing systems.
  • Trained and supported end-users with software, hardware, and network standards and use processes.
  • Managed help desk consisting of 4-12 employees and conducted regular performance evaluations.
  • Recruited, trained and supported help desk technicians and representatives.
  • Created support documentation (KBs) that enabled help desk technicians and users to expand their skillset, leverage system features, and find resolutions to questions without intervention from additional support teams.

Direct Sales Representative

TruGreen Lawn Care
03.2016 - 12.2018
  • Consistently achieved and exceeded sales goals by self-generating leads and referrals via door-to-door marketing and outbound telemarketing.
  • Met customers in homes and businesses to discuss and demonstrate products.
  • Collaborated with upper management to provide potential solutions to enhance the success of the direct sales team.
  • Met existing customers to review current services and expand sales opportunities.
  • Developed and maintained positive relationships with clients through excellent customer service.

Education

Bachelor of Science - Business Administration And Management

Franklin University
Columbus, OH
12-2023

Skills

  • Customer support
  • Client relationship management
  • Technical troubleshooting
  • Remote support
  • Incident management
  • Time management
  • Complex Problem-solving
  • Decision-making
  • Staff training and development

Timeline

Help Desk Analyst / Team Lead

Keno Kozie
07.2019 - 01.2024

Direct Sales Representative

TruGreen Lawn Care
03.2016 - 12.2018

Bachelor of Science - Business Administration And Management

Franklin University

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Jaret Shrewsberry