Jargalmaa (Jess) Bolormaa
LA,CA
Summary
Dependable candidate successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server
Seoul Hospitality Group
11.2022 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supported needs of 3- person wait staff who attended to specific needs of countless customers daily for Korean barbecue restaurant with social relevancy and intentionality
Lead Nail Technician
Nail Boutique
12.2021 - 11.2022
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Communicated effectively with management concerning important customer issues.
- Collaborated with other members of salon staff to provide amazing client experience.
- Managed over 30 customer calls per day
Nail Technician
Cherry Creek Nails
07.2017 - 12.2021
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Communicated effectively with management concerning important customer issues.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Grew repeat client base through effective marketing and customer service.
Education
Bachelor of Arts - Dance
University of Colorado At Boulder
Boulder, CO05.2022
Skills
- Takes Instruction Quickly and Intently
- Hospitality Service Expertise
- Order Management
- Food Running
- Regulatory Compliance
- Excellent Attention to Detail
- Cash Handling
- Performance Improvement
- High-Volume Dining
- Strong Work Ethic
- Guest Engagement
Timeline
Server
Seoul Hospitality Group
11.2022 - 10.2023
Lead Nail Technician
Nail Boutique
12.2021 - 11.2022
Nail Technician
Cherry Creek Nails
07.2017 - 12.2021
Bachelor of Arts - Dance
University of Colorado At Boulder