Jarhonda Walker
Statesboro,GA
Summary
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Home 2 Suites
Statesboro, GA
10.2023 - Current
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Signed for packages, recorded deliveries and distributed to personnel.
- Investigated and analyzed client complaints to identify and resolve issues.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted customers, answered general questions and directed to appropriate locations.
Assistant Manager
SUBWAY®Restaurants
Statesboro, GA
03.2022 - 10.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Developed a system for tracking inventory and ordering supplies as needed.
- Implemented new procedures or systems to improve efficiency within the organization.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Delegated work to staff, setting priorities and goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
Academy Training Facilitator
Walmart
Statesboro, GA
11.2021 - 03.2023
- Supervised, evaluated or referred instructors to skill development classes.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Assisted with event planning for special occasions such as graduation ceremonies.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Monitored training costs and prepared budget reports to justify expenditures.
- Monitored student progress throughout the program and provided individualized support as needed.
- Devised programs to develop executive potential among employees in lower-level positions.
CSR
Parkers Market
Statesboro, GA
12.2021 - 03.2022
- Excelled in exceeding daily credit card application goals.
- Consulted with customers regarding needs and addressed concerns.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Surpassed sales goals through implementation of successful marketing strategies.
- Researched required information using available resources.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Order Filler
Walmart DC
Statesboro, GA
10.2021 - 12.2021
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Checked incoming goods against purchase orders to ensure quality assurance.
- Prepared products for packaging and shipping according to company specifications.
- Compared merchandise invoices to items actually received.
- Used handheld scanners to key in data for packages.
- Operated forklift and pallet jack to transport heavy loads.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Issued supplies, materials and products to team members based on information from requisitions.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Labeled boxes and placed in outbound collection areas.
- Utilized barcode scanning technology to quickly locate items needed for filling orders.
- Tracked outgoing orders to provide shipping status to customers.
- Followed safety guidelines while operating machinery such as forklifts or pallet jacks.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Shift Manager
Buffalo
Statesboro, GA
12.2013 - 10.2021
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Reinforced rules to promote superior employee performance.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Helped employees accomplish tasks during peak periods.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Planned and developed new operation processes to innovate and stay competitive.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Inspected work areas regularly for cleanliness and organization standards.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Managed daily cash intake by counting out registers and tabulating profits.
- Coached employees on interactions with customers to drive exceptional service.
- Taught staff upselling techniques to meet revenue targets.
- Observed and monitored utilization of equipment.
- Recommended opportunities for growth and advancement to motivate employees.
- Prepared detailed incident reports following any incidents that occurred during shifts.
Education
Some College (No Degree) -
Everest University Online - Tampa
Seffner, FLSkills
- Guest Relations
- Supply Management
- Mail Sorting
- Customer Service
- Office Organization
- Appointment Confirmation
- Mail Distribution
- Cash Handling
- Front Office Management
- Issue Handling
- Hospitality Services
- Problem-Solving Skills
- Team Collaboration
- Verbal and Written Communication
- Bookkeeping
- Listening Skills
Certification
- SerSafe
- CPR
Timeline
Front Desk Receptionist
Home 2 Suites
10.2023 - Current
Assistant Manager
SUBWAY®Restaurants
03.2022 - 10.2023
CSR
Parkers Market
12.2021 - 03.2022
Academy Training Facilitator
Walmart
11.2021 - 03.2023
Order Filler
Walmart DC
10.2021 - 12.2021
Shift Manager
Buffalo
12.2013 - 10.2021
Some College (No Degree) -
Everest University Online - Tampa
- SerSafe
- CPR
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