Jariah Crawley
Annapolis,MD
Summary
Motivated professional eager to learn and grow within the company while contributing to organizational success and advancement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Online Banking Consultant
PNC Bank
MD, USA
07.2022 - Current
- Provide exceptional support to customers navigating online banking platforms
- Resolve account issues efficiently, ensuring customer satisfaction
- Utilize systems like Salesforce to manage customer interactions
- Facilitated seamless transitions between desktop and mobile platforms for customers seeking multi-device access options.
Customer Service Representative
Wayfair
Remote
07.2021 - 06.2022
- Assisted customers with inquiries and order management
- Delivered solutions to complex service issues
Operations Specialist E-commerce
Urban Outfitters
08.2019 - 03.2021
- Prepared and managed inventory for shipment
- Streamlined packing processes
- Collected, arranged, and input information into database system.
- Reduced fulfillment errors by consistently double-checking orders against packing slips and invoices.
Mail Clerk
United States Post Office
09.2016 - 09.2017
- Sorted and distributed mail efficiently
- Ensured accuracy in mail handling
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
Administrative Assistant
First Time Plumbing
Washington DC
01.2015 - 08.2016
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
High School -
Annapolis High School
05.2016
Skills
- BSA/AML Compliance
- Online Banking Support
- UX Design Principles
- Customer Service Excellence
- Problem-Solving and Troubleshooting
- Capturing Complaints
- Salesforce
Certification
- ABA Certificate in BSA and AML Compliance, 11/24
- Foundations of User Experience (UX) Design, Google, 01/24
Timeline
Online Banking Consultant
PNC Bank
07.2022 - Current
Customer Service Representative
Wayfair
07.2021 - 06.2022
Operations Specialist E-commerce
Urban Outfitters
08.2019 - 03.2021
Mail Clerk
United States Post Office
09.2016 - 09.2017
Administrative Assistant
First Time Plumbing
01.2015 - 08.2016
High School -
Annapolis High School