Jarica "Jay" Sumler
Memphis,TN
Summary
Professional Operations Supervisor and Manager with over 20 years of proven leadership experience in medical and pharmaceutical warehouse distribution, as well as 3PL logistics. Experienced, knowledgeable, trusted leader, consistently recognized in top fortune 500 organizations known for cultivating high-performing, positive team cultures built on the core principles of the acronym "SHAPE". Shape stands for Safety, Housekeeping, Accuracy, Productivity, and Efficiency.
Results-driven, performance-focused leader, with a proven track record in streamlining shipping and receiving operations, analyzing KPIs, reducing labor costs, implementing structured processes, and driving continuous improvement initiatives. Motivational and dedicated leader with a strong reputation for delivering consistent results, fostering operational excellence, and leading diverse teams to success.
Overview
23
23
years of professional experience
Work History
Inbound Operations Supervisor
Arvato
07.2023 - 06.2025
- Oversaw and managed inbound receiving daily operations of 50+ associates in a medical device facility ensuring adherence to safety and quality policies provided by the company, DEA and OSHA guidelines.
- Developed and implemented the SHAPE acronym (Safety, Housekeeping, Accuracy, Productivity, and Efficiency) driving consistent team performance and operational excellence.
- Structured day-to-day workflows and operation workspace for maximum efficiency, maintaining high-quality standards, and ensuring timely completion of assignments.
- Trained, onboarded and mentored diverse team members to enhance skills, improve performance, and foster a collaborative working environment.
- Coordinated with all areas within the company to resolve operational challenges, improve inventory accuracy, and optimize service delivery.
- Maintained consistent communication with upper management, and the client providing updates on team progress, operational metrics, and key challenges.
- Led process improvement initiatives that reduced delays, minimized internal errors, increased productivity, reduced labor costs by 30%, and exceeded in all key performance indicators (KPIs).
Operations Supervisor
Fed Ex Freight
03.2022 - 10.2022
- Managed skilled inbound receiving /outbound shipping of LTL Freight logistics team in a time critical environment producing a 99% on time delivery rate percentage.
- Maintained extensive knowledge of various modes of delivery and freight carriers.
- Supervised cargo loads to stay in line within established DOT weight limits.
- Oversaw daily operations to ensure efficiency and compliance with strictly governed company policies.
Operations Supervisor/ Assistant Operations Manager
Tagg Logistics
12.2020 - 02.2022
- Oversaw and managed Shipping and Receiving warehouse operations of healthcare essential loads.
- Organized, supervised, hired, managed and administered payroll to 50 or more diverse associates in a 1.3 million square foot facility.
- Implemented SHAPE and other process improvement strategies clearing over 9 million dollars of back log within 90 days.
- Decreased external customer errors by 40% and increased on time delivery rate to 97%.
- Evaluated operational trends and KP I's improving customer satisfaction, quality and employee retention.
Senior Team Lead/ Assistant Supervisor
Teleflex Medical
06.2013 - 10.2020
- Oversaw and led domestic shipping and transportation activities for a multi billion dollar global medical device distribution company.
- Collaborated with peers to write standard operating procedures for pick, pack and shipping process for all associates to follow throughout the organization.
- Fostered safe working conditions in a start up environment by monitoring warehouse cleanliness, implemented 5S programs and enforced all OSHA/ FDA/ISO safety procedures and protocols providing counsel to upper management and warehouse associates.
- Led multiple high performing Teams in order fulfillment, shipping and replenishment.
Team Lead
Mckesson
10.2002 - 10.2012
- Promoted to a Team Lead position within 6 months.
- Delegated daily tasks to and trained 30 or more team members in a DEA/FDA pharmaceutical multi million dollar governed facility.
- Led cross-functional teams to streamline operations and enhance workflow efficiency within 5 different facilities.
- Transported and delivered loads high valued loads of pharmaceuticals via forklift, pallet jack and bob truck.
Education
Bachelor of Science - Real Estate
PRO Real Estate
Memphis, TN09-2023
Associate of Arts - Business Management
University of Phoenix
Phoenix, AZ8 2008
Associate of Arts - Computer Engineering
ITT Technical Institute
Memphis, TN6 2004
Skills
- SAP/ SCALE/Manhattan WMS /Red Prairie/ Acumax
- Microsoft Office Suite (Word/ Excel/ Powerpoint)
- Operations Management
- Kronos/ Paylocity/Oracle
- Six Sigma Lean/ Kaizen
- Shipping/ Receiving
- Wave Planning/ Replenishment
- Inventory Control/ Cycle Counting
- Critical Thinker
- Hiring/ Onboarding
- Safety Coordinator
- 60 WPM
- First Responder/CPR Certified
- Business Administration
Timeline
Inbound Operations Supervisor
Arvato
07.2023 - 06.2025
Operations Supervisor
Fed Ex Freight
03.2022 - 10.2022
Operations Supervisor/ Assistant Operations Manager
Tagg Logistics
12.2020 - 02.2022
Senior Team Lead/ Assistant Supervisor
Teleflex Medical
06.2013 - 10.2020
Team Lead
Mckesson
10.2002 - 10.2012
Bachelor of Science - Real Estate
PRO Real Estate
Associate of Arts - Business Management
University of Phoenix
Associate of Arts - Computer Engineering
ITT Technical Institute