Summary
Overview
Work History
Education
Skills
Timeline
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Jarica "Jay" Sumler

Memphis,TN

Summary

Experienced Operations Supervisor and Manager with a proven track record of creating operational excellence. Optimizing safety, housekeeping, accuracy, productivity, and efficiency. Knowledgeable Manager recognized as a driven, dedicated, and hardworking motivational leader with a strong history of streamlining operations, increasing results, and building high performing, positive work cultures.

Overview

23
23
years of professional experience

Work History

Inbound Operations Supervisor

Arvato
07.2023 - 06.2025
  • Supervised daily operations of 50 or more associates ensuring compliance with safety protocols and company policies.
  • Implemented the Acronym SHAPE which stands for Safety, Housekeeping, Accuracy, Productivity, and Efficiency.
  • Managed daily operations for optimal performance, ensuring smooth workflows, quality work, and timely completion of all tasked assignments.
  • Trained and mentored staff, fostering skill development, and team cohesion.
  • Coordinated workflow between departments to optimize efficiency and productivity.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Implemented process improvements, reducing operational delays, increased productivity, and overachieved in all metrics.

Operations Supervisor

Fed Ex Freight
04.2022 - 10.2022
  • Managed and Supervised 50 or more LTL Freight Handlers.
  • Motivated Team to produce 97% on time delivery rate consistently.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace, employee safety and readiness.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions
  • Supervised daily operations to ensure efficient freight handling and delivery processes.

Operations Supervisor/ Manager

Tagg Logistics
12.2020 - 02.2022
  • Onboarded 60 new employees with training and new hire documentation.
  • Managed and motivated employees to be productive and engaged in work.
  • Analyzed department metrics and performance and reported findings to Sr. Management.
  • Developed and maintained relationships with customers and suppliers through account development in a 3PL environment.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Decreased external errors by 50%.
  • Maintained professional, organized, and a safe environment for employees, clients, and customers.
  • Encouraged and promoted ideas aligned to business needs and benefits.

Sr. Team Lead/ Supervisor

Teleflex
06.2013 - 10.2020
  • Supervised 50 or more team members to confirm compliance with set procedures and quality requirements.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Fostered safe working conditions in compliance with all FDA/ DEA and OSHA protocols.
  • Improved outbound shipping metrics and on time deliveries by 40%.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Promoted high standards through personal example to help each team member understand expected behaviors and standards.

Team Lead

McKesson
10.2002 - 10.2012
  • Trained 30 or more new team members by relaying information on company procedures and safety requirements.
  • Coached team members on DEA/ FDA guidelines in techniques necessary to complete job tasks.
  • Monitored different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals to perform at high levels.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team and upper management to identify areas of improvement and devised solutions based on findings.

Education

Associate of Arts - Real Estate

PRO Real Estate
Memphis
04.2023

Associate of Arts - Business Management

University Of Phoenix
Phoenix, AZ
08.2008

Skills

  • SAP/ WMS/ Manhattan/ SCALE/ Acumax / Oracle
  • Kronos/ Paylocity
  • Microsoft Office, Excel, PowerPoint
  • Strong Communication Skills
  • Operations Oversight
  • Hiring and Onboarding
  • Six Sigma Methodology
  • Employee Relationships
  • KPI tracking and reporting
  • Strategic planning
  • Customer Relations
  • Business Administration

Timeline

Inbound Operations Supervisor

Arvato
07.2023 - 06.2025

Operations Supervisor

Fed Ex Freight
04.2022 - 10.2022

Operations Supervisor/ Manager

Tagg Logistics
12.2020 - 02.2022

Sr. Team Lead/ Supervisor

Teleflex
06.2013 - 10.2020

Team Lead

McKesson
10.2002 - 10.2012

Associate of Arts - Real Estate

PRO Real Estate

Associate of Arts - Business Management

University Of Phoenix

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