Jaricca Johann

My Place Hotels

03.2023 - 05.2023

Performed nightly updates to room charges and rates.
Balanced hotel accounts and resolved discrepancies.
Oversaw night auditing of daily room occupancy and hotel revenue.
Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Generated and printed daily financial reports to track hotel performance.
Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Kept accounts in balance and ran daily reports to verify totals.
Promoted hotel brand's loyalty program via social media, email and direct mail.
Monitored hotel's budget and financial records.
Kept logs of cleaning activities to enable tracking history and maintain accurate records.
Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
Washed and folded towels and linens to properly stock guest rooms.

Maid Smart

09.2016 - 03.2017

Maintained clean, safe, and well-organized patient environment.
Disinfected bathrooms and removed mold from shower stalls and bathtubs.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Engaged positively with residents while cleaning apartments and common areas.
Assisted homeowner with laundry folding, ironing and pressing.
Changed bed linens and collected soiled linens for cleaning.
Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Scrubbed floors with special cleaners and equipment to achieve deep clean.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Burke’s Cleaners

08.2012 - 03.2016

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Reduced employee turnover with hands-on leadership and coaching.
Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
Assisted supervisor with feedback for employee performance evaluations.
Managed store inventories with periodic audits to verify correct counts and adherence to stock management protocols.
Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
Collaborated with other departments to drive successful completion of assigned tasks.
Developed and implemented strategies to improve customer service and increase sales.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Open and Closed the Factory 6 times a week

UCHealth Urology Clinic

03.2015 - 10.2015

Maintained accurate patient charts and medical records.
Cleaned and sterilized instruments, equipment and surfaces.
Monitored patient vital signs, lab results and other indicators of health.
Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
Utilized medical software to document and track patient progress.
Operated and maintained medical equipment used to diagnose and treat patients.
Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
Administered medications and treatments according to physician orders.
Assisted physicians in diagnosis and treatment of patients.
Instructed patients in at-home care and continued treatments.
Monitored patients during surgeries and identified specific response patterns.

Golden Corral Buffet And Grill

08.2011 - 08.2012

Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Bussed and reset tables to keep dining room and work areas clean.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Summary