Jarice Shaw
Calumet Park,IL
Summary
Managed high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
5
5
years of professional experience
Work History
Application Support Analyst
Relativity
07.2022 - 12.2022
- Used Salesforce to track, maintain and update trouble tickets upwards to 25 tickets each day. Placed third for closing out most tickets, within one month out from training.
- Provided support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
Senior Technical Support Analyst
Accenture
04.2021 - 05.2022
- Responded to customer inquiries and provided technical assistance on average 30 tickets per day over phone and through email.
- Diagnosed and troubleshot hardware, software and network issues increasing productivity by 20%.
- Researched and identified solutions to technical problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Loan Processing Officer
Midwest Title Loans
05.2018 - 10.2018
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish. Completed 5-10 loans every two weeks within low traffic zones.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Education
Associate of Science - Pre-Medicine
Moraine Valley Community College
Palos Hills, IL05.2016
Skills
- Information Verification
- Application Preparation
- Customer Service Expertise
- Application Development
- User Support and Troubleshooting
- Claims Service
- Cross-Functional Teamwork
- Loan Servicing
Timeline
Application Support Analyst
Relativity
07.2022 - 12.2022
Senior Technical Support Analyst
Accenture
04.2021 - 05.2022
Loan Processing Officer
Midwest Title Loans
05.2018 - 10.2018
Associate of Science - Pre-Medicine
Moraine Valley Community College