Coordinated driver assignments efficiently.
- Developed strong relationships with drivers, fostering a positive work environment and improved coordination.
- Played a key role in forming partnerships with local businesses, expanding client base and increasing revenue opportunities.
- Managed high-pressure situations calmly during peak hours, maintaining efficient operations despite increased call volume.
- Provided exceptional customer service, handling complaints professionally and offering solutions where necessary.
- Contributed to the development of company policies regarding cab safety and cleanliness standards.
- Assisted management in identifying areas for process improvements, leading to increased productivity.
- Enhanced customer satisfaction by efficiently dispatching cabs to requested locations.
- Increased dispatcher response time by streamlining communication with drivers.