Dynamic Field Service Engineer with ABB Robotics, skilled in troubleshooting and repair, enhancing equipment reliability through proactive maintenance. Proven track record in optimizing performance and customer satisfaction, leveraging strong technical support and project management abilities to reduce downtime by 20%. Committed to delivering high-quality service and fostering client relationships.
Overview
8
8
years of professional experience
Work History
Field Service Engineer
ABB Robotics
02.2024 - Current
Performed onsite installation, modification and maintenance of systems and equipment.
Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
Scheduled service calls according to customer location and urgency of need.
Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
Tested equipment performance and demonstrated operation and servicing of equipment to customer.
Improved equipment reliability by conducting thorough field service repairs and maintenance tasks.
Coordinated independent robotics specialist to fulfill technical and maintenance objectives.
Reduced machine downtime through regular maintenance and proactive troubleshooting of automation equipment.
Increased production efficiency by implementing automation systems and maintaining equipment.
Enhanced overall system performance by optimizing PLC programming and control logic.
Provided technical support to operators, addressing issues promptly to minimize production delays.
Responded to emergency system repairs and maintained regular service schedules for all job-related machines to optimize performance.
Assisted engineers in design, configuration or application of robotic systems.
Managed day-to-day business operations.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Developed robust preventative maintenance plans, extending the lifespan of critical robotic components.
Reduced production downtime by swiftly identifying and resolving technical issues with robotic equipment.
Installation Engineer
FANUC America
02.2022 - 07.2023
Reduced downtime during installations by efficiently managing resources and schedules.
Optimized project efficiency by developing and implementing innovative installation processes.
Boosted company reputation by consistently delivering high-quality service that led to increased word-of-mouth referrals from satisfied clients.
Showcased strong leadership skills in guiding team members through complex installations, fostering a collaborative work environment that prioritized success across all levels.
Contributed to successful project completion by effectively managing installation budgets and timelines.
Exceeded customer expectations with expertise in troubleshooting and resolving issues during critical stages of the installation process.
Automation Technician/Maintenance Group Leader
Challenge Manufacturing
04.2021 - 01.2022
Reduced machine downtime through regular maintenance and proactive troubleshooting of automation equipment.
Assisted in the selection of hardware components for automation projects, resulting in cost-effective solutions.
Improved overall weld performance by conducting regular preventive maintenance on welding equipment and tools.
Increased productivity by consistently meeting project deadlines through effective time management and prioritization of tasks.
Diagnosed and corrected mechanical faults prior to welding.
Logged daily welding activities with associated hours, supply use and maintenance work.
Reduced manual workloads for team members through the development of automated workflows, enabling greater productivity.
Optimized automation processes by designing and implementing robotic solutions for increased efficiency.
Assisted in training employees on the use of automated systems, promoting a smooth transition from manual to digital processes.
Maintained, debugged and optimized automation programs.
Supported Engineering and Maintenance departments with training and technical support.
Tested, automated and whitelisted software to be used in secure environments.
Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
Trained operators on the use of newly installed automation equipment, contributing to a seamless transition during implementation phases.
Robotic Welding Technician
Magna Industries
07.2020 - 02.2021
Oversaw daily operations of 46 robotic weld cells, ensuring optimal performance, production throughput, and adherence to quality standards across multi-shift operations.
Programmed and optimized industrial welding robots (e.g., FANUC, ABB) using teach pendants and offline simulation tools to enhance weld accuracy and reduce downtime.
Implemented preventive maintenance protocols, reducing unplanned downtime by 20% through routine inspection, parts management, and real-time fault resolution.
Led cross-functional improvement initiatives, introducing process changes and tooling enhancements that reduced cycle times by up to 15% while maintaining weld quality.
Enhanced robotic welding efficiency by performing regular maintenance and calibration tasks.
Increased workplace safety by maintaining a clean, organized work environment and adhering to proper safety protocols during all operations.
Verified quality of finished products against company standards, determined grades and identified defective items.
Safeguarded data integrity within the company''s systems by inputting accurate information regarding equipment usage, maintenance activities, and project progress reports.
Maintained accurate records of inventory levels, ordering replacement parts as needed to minimize delays in production schedules.
Reduced equipment downtime through proactive troubleshooting and resolving technical issues swiftly.
Established strong working relationships with suppliers, negotiating favorable pricing terms for materials and equipment parts.
Robotic Technician
Magna Industries
12.2016 - 07.2020
Enabled seamless integration between multiple robots by programming complex coordination sequences using PLCs.
Assisted in the design and installation of new robotic systems, ensuring seamless integration into existing workflows.
Increased production output by fine-tuning robotic arm movements for optimal efficiency.
Contributed to cost reduction efforts by optimizing resource allocation and automating manual tasks where feasible.
Championed best practices in robotics maintenance, leading to increased reliability and reduced equipment failure rates.
Enhanced robotic system efficiency by conducting regular maintenance and troubleshooting tasks.
Optimized robotic programming to boost productivity while maintaining high levels of precision and quality control.
Provided thorough training for operators, increasing their proficiency in managing robotic equipment.
Maximized equipment uptime with rapid response to malfunctioning sensors or actuators.
Supported continuous improvement initiatives by analyzing performance data and implementing targeted enhancements.
Assisted engineers in design, configuration or application of robotic systems.
Hung enclosures, ran conduits and pulled wires to complete electrical systems installations.
Improved operations by drafting and implementing training materials for systems users, systems service and maintenance processes.
Installed, programmed or repaired programmable controllers, robot controllers and end-of-arm tools.