Jarilene McCown
Charleston
Summary
Dedicated Customer Service professional with extensive knowledge of service delivery and a proven ability to multitask effectively. Committed to building and maintaining professional relationships to drive business results and increase profitability. Demonstrates a strong dedication to ensuring customer satisfaction through exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring innovative solutions to effectively address customer needs.
Overview
6
6
years of professional experience
Work History
Seasonal Temp Customer Service Advocate
Alorica
12.2024 - 02.2025
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Completed opening and closing functions to meet operational needs.
Data Entry Clerk
J&J Landscaping
06.2019 - 02.2024
- Updated existing databases with new entries on a regular basis.
- Developed organizational skills to effectively manage large amounts of paperwork and records in an efficient manner.
- Collaborated closely with colleagues within the organization to ensure timely completion of projects.
- Developed and maintained reports and spreadsheets to track data entry progress.
- Utilized Microsoft Office Suite for various tasks related to data entry work.
- Checked source documents against entered data to ensure accuracy of inputted information.
- Processed customer orders accurately and efficiently, ensuring that all required fields were completed correctly.
Customer Service Representative / Sales
J&J Landscaping
06.2019 - 02.2024
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Assistant Manager
Hibbett Sports
03.2020 - 08.2023
- Handled cash accurately and prepared deposits.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed team schedule with eye for coverage needs and individual strengths.
- Motivated, trained, and disciplined employees to maximize performance.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Associate in Applied Science (A.A.S.) -
Kent State University
Kent, OH08.2023
Skills
- Payment processing
- Documentation
- Order processing
- Customer service
- De-escalation techniques
- Credit card payment processing
- Typing 72 wpm
- Positive and professional
- Verbal and written communication
- Complaint resolution
Timeline
Seasonal Temp Customer Service Advocate
Alorica
12.2024 - 02.2025
Assistant Manager
Hibbett Sports
03.2020 - 08.2023
Data Entry Clerk
J&J Landscaping
06.2019 - 02.2024
Customer Service Representative / Sales
J&J Landscaping
06.2019 - 02.2024
Associate in Applied Science (A.A.S.) -
Kent State University
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