Proven Customer Service Representative at Hill Country Billing Partners, LLC., adept in critical thinking and data entry, significantly enhancing customer satisfaction. Skilled in relationship building and flexibility, demonstrated through effective collaboration and multitasking at Bombshells Restaurant and Bar. Achieved notable efficiency in handling financial transactions and customer inquiries, ensuring repeat business and streamlined operations.
- Verified insurance coverage for In/out patients through multiple sources and companies.
- Provided excellent customer service and explained coverage details to patients.
- Obtained referrals and updated patients information accurately.
- Completed insurance documentation
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store polices
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Flexibility and adaptability
- Texas Barbering and Cosmetology Operator
- Texas Barbering and Cosmetology Operator