Jarinnette Rivera
Apopka,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Committed professional with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Waxing Specialist
Speed Wax
Orlando, FL
01.2023 - Current
- Greeted customers and provided excellent customer service.
- Performed waxing services on clients according to their individual needs including Brazilian, full body, bikini line, face, underarm and leg waxing.
- Sanitized equipment between each client use.
- Assisted in maintaining inventory of products used for waxing services.
- Adhered to safety protocols while administering waxing treatments.
- Kept up-to-date on current trends in the industry through continuing education courses.
Front Desk Receptionist
Rosen Hotels & Resorts
Orlando, FL
05.2021 - 08.2022
- Greeted customers in a professional and friendly manner.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Ensured that all safety regulations were followed according to company standards.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
Lifeguard
Discovery Cove
Orlando, FL
01.2019 - 12.2021
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Enforced all safety regulations and posted rules for patrons.
- Responded quickly to medical emergencies in the pool area.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Inspected rescue tubes and buoys regularly to ensure they are in good condition.
Education
CDL School
Orlando, FL09-2022
Hollywood Institute of Beauty Careers
Casselberry, FL12-2021
Skills
- Discretion and Confidentiality
- Stress management techniques
- Efficient time management
- Professional Communication
- First Aid
- Emergency Response
- Safety oversight
- Equipment management
Timeline
Waxing Specialist
Speed Wax
01.2023 - Current
Front Desk Receptionist
Rosen Hotels & Resorts
05.2021 - 08.2022
Lifeguard
Discovery Cove
01.2019 - 12.2021
CDL School
Hollywood Institute of Beauty Careers