Jarious Lamar
Fresno,CA
Summary
Proven track record in enhancing security and customer satisfaction, notably with Allied Universal Security Services. Skilled in problem-solving and customer relations, achieving significant improvements in safety protocols and service quality. Expert in technical support and complaint resolution, driving customer loyalty and operational efficiency.
Overview
6
6
years of professional experience
Work History
Security
Allied Universal Security Services
03.2024 - Current
- Upgraded security systems, including surveillance and access controls, enhancing overall building security.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Enhanced data security measures, conducting regular reviews and updates of security protocols.
- Conducted regular security audits, significantly improving safety and security protocols within.
- Customer service for customers and workers for BOA
Patrol Officer
Turner Security
05.2021 - 04.2022
- Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
- Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
Customer Service Representative
Alorica
07.2019 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Technical Support Representative
Alorica
07.2019 - 10.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Cashier Manager
Burger King
10.2018 - 05.2019
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
Education
Herbert Hoover High School
Fresno, CA06.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Complaint resolution
- Call center experience
- Problem Resolution
- Customer Relations
- Data Entry
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
Timeline
Security
Allied Universal Security Services
03.2024 - Current
Patrol Officer
Turner Security
05.2021 - 04.2022
Customer Service Representative
Alorica
07.2019 - 10.2019
Technical Support Representative
Alorica
07.2019 - 10.2019
Cashier Manager
Burger King
10.2018 - 05.2019
Herbert Hoover High School