Jarisellis Delcarmen
Dunkin Donuts
Mattapan,MA
2
Languages
1
Certification
11
years of professional experience
Dedicated customer service professional with 8+ years of customer service experience. I have extensive knowledge of customer relations best practices and possess excellent communication and interpersonal skills. I take great pride in having a strong work ethic and am passionate about equity, and inclusion. My diverse background and experience have helped me hone my interpersonal skills and learn how to deal with people from all walks of life.
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Work History
Barista/Crew
3 Years 10 Months- Provide excellent guest satisfaction.
- Anticipate and understand guests’ needs and exceed their expectations.
- Works well in a team environment.
- Following all procedures related to cash, cleanliness, food safety, and restaurant safety and security.
- Completing all required training and supporting the training of other team members.
Medical Practice Assistant
1 Month- Coordinated patient scheduling, ensuring accurate appointment flow and minimal wait times.
- Managed insurance verification, referrals, and eligibility details to support timely care.
- Maintained confidential patient records, updating charts and documentation with precision.
- Communicated with patients regarding procedures, instructions, and follow-up requirements.
Substance Abuse House Manager
3 Months- Maintain effective and time sensitive documentation and record keeping systems.
- Facilitate/co facilitate client groups – Engage residents in conversation and activities.
- Monitor client room for cleanliness and proper use and function of property.
- Safety assessment – ensure residents are following house rules and maintaining general safety.
- Communicate effectively with treatment team and other individuals or agencies involved in client treatment.
Manager
2 Years 2 Months- Engages customers by greeting them and offering assistance with products and services.
- Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Managing a team and ensuring productivity.
Home Health Aid
2 Years 9 Months- Assisted patients with meal planning and preparation.
- Carefully assisted with medications ordinarily self-administered.
- Aided with daily grooming, bathing, and daily chores.
- Maintained detailed records of patient vitals and weekly progress.
- Provided excellent care for the patient, observed the patient's concerns, and reported results to the Registered Nurse as necessary.
Sales Representative
1 Year 3 Months- Sold electronics and recommended products based on customer needs.
- Helped customers solve problems and offered solutions.
- Educate customers on the product and support making a purchase based on the individual.
- Assisted store manager with on-the-job training for new employees.
Security Guard
11 Months- Maintain daily logs of irregularities such as equipment or property damage, theft, and presence of unauthorized persons, or unusual occurrences.
- Opened the common area to the public in the morning and greeted customers and employees.
- Contacted police or fire departments in the case of emergency, such as fire or presence of suspicious persons.
- Verify identification for staff members and allow entry when necessary.
- Established an understanding of both local laws and employer policies.
Education
High School Diploma
Alzheimer’s Dementia Certificate
Home Health Aide Certificate
Skills
Medical:
Time management
Monitor and record vitals
CPR certified
Operate Hoyer lift
Bathing
dressing
and assisting clients walking.
Medication management
Daily medical record keeping
Naloxone training
Computer:
Microsoft Outlook
Excel
Word
PowerPoint
Google Drive
Document
Excel
Adobe – PDF
Personal:
Exceptional customer service skills
Detailed Oriented and Highly Organized
Problem-solving and multitasking
Leadership and Teamwork experience
Patient and interpersonal
Punctuality and time management
Flexible and adaptable
Certification
- HHA - Home Health Aide
LANGUAGES
Spanish: Native language, Proficient in Speaking and Reading.
English: Second language, Proficient in Speaking, Reading, and Writing.
Timeline
Medical Practice Assistant
Dr.hartigan
12.2023 - 01.2024Read More
Barista/Crew
Dunkin Donuts
12.2022 - CurrentRead More
Substance Abuse House Manager
Victory Program
05.2022 - 08.2022Read More
Manager
Walgreens
03.2020 - 05.2022Read More
Home Health Aid
Guardian Health Care
06.2017 - 03.2020Read More
Sales Representative
Metro PCS
05.2016 - 08.2017Read More
Security Guard
Securitas
06.2015 - 05.2016Read More
Read More
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McKinley South End Boston
High School Diploma
Read More