Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Jaiden Boughton

Folsom,CA

Summary

Dedicated customer service professional with a proven track record of enhancing customer satisfaction through effective problem-solving and communication skills. Recognized for the ability to address concerns promptly and foster positive relationships, driving improved outcomes. Core competencies include conflict resolution, active listening, and service excellence. Career aspirations focus on leveraging these skills to contribute to a dynamic team environment.

Overview

6
6
years of professional experience

Work History

Assistant Floor Sales Manager

Nordstrom Rack
Folsom
10.2024 - Current
  • Implement sales strategies to enhance team performance and drive store revenue.
  • Analyze sales trends to identify opportunities for improvement and growth.
  • Assist in resolving customer inquiries and complaints in a timely manner.
  • Train, coach, and mentor junior sales personnel to ensure success in their roles.
  • Provide technical support for customers when needed, answering questions about product features and capabilities.
  • Support sales team members to drive growth and development.
  • Train and develop sales associates on product knowledge and customer engagement.
  • Achieve company growth and brand development through market expansion and sales.
  • Resolve customer complaints regarding sales and service.
  • Manage and run Nordstrom Rack Folsom Instagram page for promotions and marketing.

Retail Sales Cashier

Nordstrom Rack
Folsom
05.2024 - 10.2024
  • Processed customer transactions efficiently and accurately at the point of sale.
  • Managed cash register, ensuring proper cash handling and security procedures.
  • Assisted customers with product inquiries, providing knowledgeable support and recommendations.
  • Maintained cleanliness and organization of the sales floor and checkout area.
  • Collaborated with team members to achieve daily sales goals and promotions.
  • Handled customer returns and exchanges following store policies and procedures.
  • Operated store technology, including POS systems for transaction processing.
  • Contributed to a positive shopping experience through friendly and attentive service.
  • Greeted customers in a friendly and courteous manner.
  • Utilized point-of-sale system for transactions processing.
  • Assisted customers with locating merchandise, answering questions, and making purchasing decisions.
  • Processed returns and exchanges promptly and correctly according to store policy.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.

Package Handler

FedEx
Sacramento, CA
02.2023 - 07.2023
  • Sorted packages by size and destination for efficient processing.
  • Loaded and unloaded freight from delivery vehicles safely.
  • Maintained cleanliness and organization in work area throughout shifts.
  • Collaborated with team members to meet daily shipment goals.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Stacked boxes onto pallets in an efficient manner.
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.
  • Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.

Online Dispatcher

Walmart
Sacramento, CA
10.2022 - 02.2023
  • Managed incoming and outgoing shipments to ensure timely delivery.
  • Coordinated with drivers to schedule routes and optimize transportation efficiency.
  • Utilized dispatch software to track vehicle locations and monitor deliveries.
  • Communicated with store managers regarding inventory needs and shipment schedules.
  • Resolved issues related to delays or damages during transit effectively.
  • Resolved customer complaints related to service issues or delays.
  • Answered customer requests with information about product availability, shipping information and status updates.

Cashier

Walmart
Sacramento, CA
08.2022 - 02.2023
  • Processed customer transactions efficiently and accurately.
  • Provided excellent customer service to enhance shopping experience.
  • Managed cash register operations and balanced cash drawers daily.
  • Assisted customers with product inquiries and recommendations.
  • Maintained cleanliness and organization of checkout area.
  • Greeted customers and answered any questions they had about the store's products and services.

Cart Pusher

Walmart
Sacramento, CA
08.2022 - 02.2023
  • Organized carts in designated areas for efficient customer access.
  • Maintained cleanliness of cart area and surrounding spaces.
  • Collaborated with team members to streamline cart collection processes.
  • Retrieved carts from docking areas in retail parking lots.
  • Pushed carts from store entrance to designated areas in the store.
  • Inspected carts for damages or broken parts and reported them to supervisor.

Cashier

Taco Bell
Sacramento, CA
04.2019 - 10.2020
  • Prepared food ingredients
  • Assembled food orders and verified correct orders
  • Packaged products
  • Maintained a clean, safe work environment
  • Greeted customers in the restaurant
  • Take orders
  • Handled payments and thank customers
  • Be knowledgeable about menu items and promotions.

Education

High School Diploma -

John F Kennedy
Sacramento, CA
06-2022

Skills

  • Sales strategy implementation
  • Customer relationship management
  • Team building
  • Employee training
  • Market analysis
  • Technical support
  • Effective communication
  • Problem solving
  • Exceeds sales goals
  • Goal setting
  • Verbal and written communication

Accomplishments

  • 2024 Nordstrom Rack All Star Award

Affiliations

  • Metro League Champion in Track/Field
  • MVP in Track/Field

Timeline

Assistant Floor Sales Manager

Nordstrom Rack
10.2024 - Current

Retail Sales Cashier

Nordstrom Rack
05.2024 - 10.2024

Package Handler

FedEx
02.2023 - 07.2023

Online Dispatcher

Walmart
10.2022 - 02.2023

Cashier

Walmart
08.2022 - 02.2023

Cart Pusher

Walmart
08.2022 - 02.2023

Cashier

Taco Bell
04.2019 - 10.2020

High School Diploma -

John F Kennedy

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