Jaritza Matias
Chelsea,MA
Summary
Dynamic Dispatcher with proven expertise in optimizing delivery routes and enhancing customer service. Skilled in data management and effective communication, I successfully resolved conflicts and maintained organized operations. Recognized for improving team performance and ensuring timely deliveries, I bring strong leadership and technical support skills to drive operational excellence.
Overview
6
6
years of professional experience
Work History
Dispatcher
BC
10.2024 - 02.2025
- Scheduled and organized delivery routes.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Scheduled deliveries and pickups according to customer needs.
- Managed customer accounts and invoicing.
- Monitored and tracked dispatch communication systems.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation, and assigned personnel.
- Analyzed customer feedback and provided solutions to improve customer service.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Dispatcher
ABM Aviation
01.2023 - 10.2023
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Dispatcher
Prime Flight
05.2022 - 11.2022
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Scheduled and organized routes.
- Monitored and tracked dispatch communication systems.
- Tracked and monitored vehicle performance and maintenance.
Manager
Kidz Journeys
04.2021 - 12.2021
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Accomplished multiple tasks within established timeframes.
Sales and Marketing Representative
Xfinity Comcast
02.2019 - 05.2020
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Monitored personal sales activities to maintain compliance with internal policies and applicable government regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Kept detailed records of daily activities through online customer database.
- Built relationships with customers and community to promote long term business growth.
Education
High School Diploma -
John Brown
Boston, MA06-2024
Skills
- Driver communication
- Updating logs
- Dispatching procedures
- Schedule management
- Data entry
- Customer service
- Route planning
- Time management
- Microsoft office
- Data management
- Technical support
- Communication
- Supervision and leadership
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Dispatcher
BC
10.2024 - 02.2025
Dispatcher
ABM Aviation
01.2023 - 10.2023
Dispatcher
Prime Flight
05.2022 - 11.2022
Manager
Kidz Journeys
04.2021 - 12.2021
Sales and Marketing Representative
Xfinity Comcast
02.2019 - 05.2020
High School Diploma -
John Brown
Similar Profiles
Jim McBrideJim McBride
Consultant, Estimator at BCConsultant, Estimator at BC
Tenisha LadouceurTenisha Ladouceur
Service writer and tire technician at BCService writer and tire technician at BC
Laura DempseyLaura Dempsey
Field Services Administrator at BC Hydro-Mica Creek, BCField Services Administrator at BC Hydro-Mica Creek, BC