JARITZA SANTOS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Enrollment Processor
Results CX
Remote
01.2022 - 01.2024
- Reviewed and verified applications for accuracy and completeness.
- Processed enrollment requests, including data entry into system database.
- Collaborated with team members to improve overall efficiency of processing tasks.
- Utilize active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need, and then leverage knowledge and resources to provide the appropriate solutions.
Call Center Sales Representative/Order Entry Coordinator
Auto Parts Outlet
Tampa, FL
01.2018 - 01.2019
- Performed data entry functions for new customers, updating existing customer profiles, and verifying customer information.
- Maintained up-to-date knowledge of current products, services, and pricing to ensure accurate order entry.
- Provided timely feedback regarding status of open orders and communicated changes in delivery dates or delays in shipment due to inventory shortages.
- Processed daily invoices for payment, verifying accuracy of billing information prior to submission.
- Developed strong relationships with repeat customers through consistent follow-up communication.
Office Assistant/Receptionist
Allied Universal Security
Tampa, FL
01.2017 - 01.2018
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered telephones, directed calls, and took messages.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Collaborated with team members on special projects.
Office Assistant/Receptionist
Connecticut Community Care Inc.
Bristol, CT
01.2013 - 01.2015
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Researched and analyzed recurring provider, hospital and member complaints to determine root causes and trends; recommended solutions and/or solutions in team meeting.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with special projects assigned by management when required.
Office Assistant/Receptionist
U.S Security Associates
Manchester, CT
01.2009 - 01.2012
- Managed building access control systems and developed lock and unlock protocols with key control.
- Performed audits of safety procedures, business offices, and CCTV systems.
- Prepared security reports to document and log theft, accidents and safety violations.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Education
GED -
Joliet Junior College
Joliet, ILSkills
- Effective Communication
- Customer Account Review
- Interpersonal Skills
- Call Center Customer Service
- Analytical Skills
- Problem-solving abilities
Languages
Spanish
Native/ Bilingual
Timeline
Enrollment Processor
Results CX
01.2022 - 01.2024
Call Center Sales Representative/Order Entry Coordinator
Auto Parts Outlet
01.2018 - 01.2019
Office Assistant/Receptionist
Allied Universal Security
01.2017 - 01.2018
Office Assistant/Receptionist
Connecticut Community Care Inc.
01.2013 - 01.2015
Office Assistant/Receptionist
U.S Security Associates
01.2009 - 01.2012
GED -
Joliet Junior College