Jarius Williams
Team Lead
Baton Rouge,LA
Summary
Entry-Level IT Professional with a Bachelor’s in Computer Science and hands-on experience working as an IT Help Desk Student Worker for Louisiana’s Office of Technology Services. Skilled in troubleshooting software and hardware issues, and providing excellent customer service. Passionate and eager to apply my technical knowledge to continue to grow as a Computer Technician.
Overview
8
8
years of professional experience
Work History
Team Lead
Walmart
Baton Rouge, LA
03.2021 - Current
- Led a team of 40 associates, providing direction, support, and coaching to ensure exceptional customer service and operational efficiency.
- Implemented effective team management strategies, resulting in a 53% increase in overall team productivity and a reduction in customer wait times.
- Trained and onboarded new team members, fostering a positive and inclusive work environment and ensuring a seamless transition into their roles.
- Monitored performance metrics, identifying areas for improvement in delivery routes and schedules.
- Created detailed reports on team performance metrics, highlighting successes and addressing areas for improvement.
IT Help Desk
Office of Technology Services
Baton Rouge, LA
08.2020 - 03.2024
- Provided technical support for hardware and software issues across various platforms.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Diagnosed and resolved network connectivity problems to ensure uninterrupted service.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Implemented system upgrades and patches to enhance performance and security compliance.
- Created user accounts and assigned permissions.
- Used ticketing systems to manage and process support actions and requests.
Webpage Editor
Louisiana State University
Baton Rouge, LA
08.2018 - 03.2020
- Utilized web development tools (e.g., HTML, CSS) to enhance the functionality and design of the Asian Studies webpage, improving user experience.
- Utilized web development tools (e.g., HTML, CSS) to enhance functionality and design of Asian Studies webpage, resulting in improved user experience.
- Conducted regular website audits to identify and resolve broken links, outdated information, or formatting issues, ensuring seamless browsing experience.
- Ensured all content on Asian Studies webpage adhered to department's branding guidelines and maintained consistent tone through strong attention to detail.
- Louisiana State University-Asian Studies Dept.
Education
Bachelor of Science - Computer Science
Louisiana State University
Baton Rouge, LA05-2023
Skills
- Java
- Python
- Nodejs
- ServiceNow
- Technical support
- Software troubleshooting
- Website maintenance
- User documentation
- Help desk
- Microsoft 365 Administration
- Ticket escalation
- Team management
- Customer service
- Leadership
- Training & Onboarding
Timeline
Team Lead
Walmart
03.2021 - Current
IT Help Desk
Office of Technology Services
08.2020 - 03.2024
Webpage Editor
Louisiana State University
08.2018 - 03.2020
Bachelor of Science - Computer Science
Louisiana State University