Jariyah Cotton
Killeen,TX
Summary
Dynamic professional with a proven track record in delivering exceptional customer service in high-volume settings, including IHOP and human resources in the United States Army. Skilled in managing multiple tasks simultaneously, fostering positive client relationships, and thriving in fast-paced environments. Recognized for strong teamwork, effective communication, and a commitment to enhancing guest experiences.
Overview
2
2
years of professional experience
Work History
Human Resources Specialist
United States Army
09.2024 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
Server
IHOP
06.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Arts -
UNIVERISTY OF ARIZONA GLOBAL CAMPUS
Chandler, AZ05-2028
Bachelor of Science - Business Administration And Management
Alabama A&M University
Normal, AL05-2025
Skills
- Demonstrated ability to provide exceptional service, ensuring guest satisfaction and repeat business
- Skilled in addressing guest inquiries, resolving issues promptly, and maintaining a positive atmosphere
- Proficient in engaging with diverse clientele, understanding their needs, and providing tailored recommendations
- Experienced in collaborating with team members and management to enhance service delivery
- Capable of managing multiple tables and orders simultaneously in a fast-paced environment
- Efficient in prioritizing tasks to ensure timely service and guest satisfaction
Customer Service Excellence
Communication & Interpersonal Skills
Multitasking & Time Management
- Adept at handling challenging situations with professionalism, ensuring a positive experience for all guests
- Utilized de-escalation techniques to manage disputes and maintain a harmonious environment
- Experienced in promoting menu items and special offers to enhance guest experience and increase sales
- Utilized knowledge of menu offerings to suggest pairings and upsell premium options
- Ensured accuracy in order taking and delivery, minimizing errors and enhancing guest satisfaction
- Maintained cleanliness and organization of service areas, contributing to a positive venue image
Conflict Resolution
Sales & Upselling Techniques
Attention to Detail
Social Media
Instagram: jariyahhhh
Timeline
Human Resources Specialist
United States Army
09.2024 - Current
Server
IHOP
06.2023 - 01.2024
Bachelor of Arts -
UNIVERISTY OF ARIZONA GLOBAL CAMPUS
Bachelor of Science - Business Administration And Management
Alabama A&M University
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