
Seasoned Administrative Assistant with several years of experience in high-volume office and hospitality settings. Strong regulatory knowledge, multitasking abilities, and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands.
Conduct research on relevant issues and trends Analyze data from various sources to identify problems and opportunities. Evaluate the effectiveness of existing plans and policies. Track and analyze policy developments.
Develop and draft new plans and policies. Recommend revisions or amendments to existing plans and policies. Ensure plans and policies align with organizational goals and legal requirements. Conduct cost-benefit analyses of proposed plans and policies.
Present findings and recommendations to stakeholders in clear and concise language. Develop presentations and reports for various audiences. Advocate for evidence-based policy decisions. Maintain communication with internal and external stakeholders, including government officials.
Monitor and analyze the implementation of plans and policies. Develop and maintain databases of policy information. Stay up-to-date on relevant laws and regulations. Provide technical assistance on policy issues.
Lead and motivate a team of servers.
Resolved conflicts between employees or guests in a professional manner.
Managed expectations of both guests and staff.
Developed and maintained positive working relationships with staff, guests, and vendors.
Provided coaching and guidance to team members when necessary to improve performance.
Maintain inventory levels resolve guest complaints and ensure guest satisfaction.
Responded quickly and effectively to emergency situations as they arose.
Complete administrative tasks and reports.
Provide attentive and friendly service.
Maintained a detailed command of products and policies.
Responded professionally to customer complaints or concerns in a timely fashion.
Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
Collaborated with other servers to ensure efficient service during peak hours.
Peter Lupo Susan Lawrence Dyer
Sweetbay / Owner Sweetbay / Co-Founder
Phone: 571-484-4942 Phone: 301-481-2233
Email: luposchophouse@gmail.com Email: susan.l.dyer@gmail.com