Jarline Rivera
Columbia,PA
Summary
Dynamic leader and problem solver with a proven track record at Specialty Products and Insulation, adept at enhancing customer loyalty and streamlining operations. Excelled in administrative support and Microsoft Excel, significantly contributing to sales growth and operational efficiency. Demonstrates exceptional communication skills and a commitment to quality, driving positive outcomes in high-stress environments.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Specialty Products and Insulation
Lancaster, PA
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Scheduling outbound
Customer Service Representative & Fulfillment
Health Luminare Health
1280 N Plum St
10.2022 - 02.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Pre-p Members Application , POA , Death Cert and other Personal Document.
- Constantly working with updating Excel Files
- Handling faxes and email a d addressing Document to the correct departments for processing.
Scheduler/Team Lead
Frozen Food Development
Lancaster, PA
04.2020 - 08.2022
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Quality Control Inspector
Anvil International
Columbia , PA
01.2019 - 01.2020
- Evaluated components and final products against quality standards and manufacturing specifications
- Created and deployed best practices to improve efficiency and reduce defects
- Completed precise measurements using special tools
- Monitored performance and generated reports detailing quality of product and defect rates
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Used Tool to inspect quality of products, taking note of functionality, appearance and other specifications.
- Conducted Type tests to evaluate comprehensive quality of Type products, noting results in Software and marking or removing defective items.
- Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
Shipping / Receiving
Western Power Sports
Elizabethtown, PA
08.2014 - 03.2016
- Preparing paper work for shipments.
- Factored shipping procedures, rates in making determination on best shipping methods for material.
- Enhanced warehouse efficiency by streamlining shipping and receiving processes.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Education
High School Diploma - undefined
Hempfield High School
Landisville, Pa2009
Skills
- Problem solver
- Data base
- Administrative Support
- Microsoft office
- Leadership
- Communication
- Accuracy
Timeline
Customer Service Representative
Specialty Products and Insulation
04.2024 - Current
Customer Service Representative & Fulfillment
Health Luminare Health
10.2022 - 02.2024
Scheduler/Team Lead
Frozen Food Development
04.2020 - 08.2022
Quality Control Inspector
Anvil International
01.2019 - 01.2020
Shipping / Receiving
Western Power Sports
08.2014 - 03.2016
High School Diploma - undefined
Hempfield High School