Jarma A. Henson
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Program Manager
Center For Hope/Lifebridge
01.2021 - Current
- Provide day to day oversight to a team of 6 credible messengers who facilitate conflict mediation, community mobilization and resource and referral opportunities to those at highest risk for being victims or perpetrators of violence
- Responsible for identifying partnership opportunities that support the work of the team
- Responsible for coordinating the development and production of Safe Streets materials to be distributed in the community
- Liaise between Life Bridge Health system the team and community members
- Oversee the coordination of faith-based recruitment efforts.
Site Director
Safe Streets-Belvedere Site
01.2020 - 01.2021
- Provide day to day oversight to a team of 6 credible messengers who facilitate conflict mediation, community mobilization and resource and referral opportunities to those at highest risk for being victims or perpetrators of violence
- Responsible for identifying partnership opportunities that support the work of the team
- Responsible for coordinating the development and production of Safe Streets materials to be distributed in the community
- Liaise between Life Bridge Health system the team and community members
- Oversee the coordination of faith-based recruitment efforts.
Violence Prevention Coordinator
Safe Streets Baltimore
01.2018 - 01.2020
- Providing leadership support to a team of 7 to organize and coordinate community events
- Identifying and developing strategic partnerships to support the work of the program
- Liaise between the Community-based organization hosting the site, site staff and the Mayor's Office on Criminal Justice
- Targeting high-risk youth ages 14-25 to de-escalate and mediate disputes that might otherwise result in serious violence
- Serve as positive role model and direct youth towards services and opportunities to live productive, violence-free lives
- Get to know the residents in the community and stay informed of everything that is going on in that community to strategize services of supports
- Providing community activities as an outlet to participants in non-violent activities
- Intervene in potentially violent situations to reduce the chance that a shooting will occur
- Linking the community with educational opportunities, employment training and assistance, mental health services, and substance abuse treatment that provide individuals with options as alternatives to a life without crime and violence.
Intake Specialist
Gaudenzia Inc.
01.2017 - 01.2018
- Conducted clinical interviews with clients in order to determine the least restrictive intervention based on criteria including acute and chronic risk factors
- Verified client insurance eligibility through the EVS system and coordinated with insurance/case management offices for approval of care reimbursements for clients
- Maintained strictest confidentiality; adhered to all HIPAA guidelines/regulations
- Process all pertinent paperwork on new clients in a timely manner and in accordance to protocol
- Reviewed court dispositions and probation stipulations to identify appropriate program for clients and communicated with client's case manager, probation officer, or judge to ensure program compliance
- Run all background checks by utilizing the Maryland Judiciary Case system
- Evaluated the level of substance abuse in the screening process by utilizing a bio-psycho-social assessments to determine each client's level of treatment
- Maintained relationships and communicated with referral sources, including probation officers, regarding prospective clients to ascertain treatment history/goals
- Ensured client's ASI is completed
- Ensured that all authorizations are obtained by utilizing the Beacon program
- Ensured that a urinalysis is completed for every client
- Oriented clients into their perspective programs
- Provided stellar customer service.
Employment Coach
Freedom to Choose
01.2015 - 01.2017
- Helped clients find and keep competitive employment that is consistent with their vocational goals
- Engaged clients and established trusting, collaborative relationships directed toward the goal of competitive employment in the community settings
- Assisted clients in learning how their benefits will be affected by earned income
- Help clients think about long-term employment goals, work history, strengths, personal culture, justice involvement, and other factors that relate to current vocational goals
- Completed career profile for each client with information from the client
- Updated the client profile with each new job and education experience
- With client's permission, provided education and support to family members, worked and gathered input about skills, interests, strengths of the client and ideas for support
- Conducted job development and job search activities
- Developed individual employment plans.
House Manager
Gaudenzia Inc.
01.2014 - 01.2017
- Transported and acted as escort for those clients who have medical appointments, or other business outside the facility
- Be aware of clients and client's activities during shift
- Communicated to counseling staff in person and/or by log any client related incidents or conversations that could have a therapeutic impact
- Denied unauthorized persons access to the facility and ensure a drug free environment while maintaining client confidentiality
- Was willing to listen to clients in a non-judgmental manner, and direct them to staff when appropriate
- Did not offer critical advice without consulting counseling staff
- Assisted in the facilitation of morning meetings, exercise, and other program functions when requested and supervised by counseling staff
- Attended all program activities and acted as a role model for the clients by demonstrating a positive attitude and behavior and a drug free lifestyle
- Toured the facility at regularly scheduled intervals to check building security and insure there are no fire or safety hazards in accordance with program and regulatory policies
- Provided immediate therapeutic interventions for clients diagnosed with psychiatric disorders, mood disorders, anxiety disorders and personality disorders in times of crisis
- Led a variety of therapeutic groups with mental health clients addressing topics that include substance abuse, self-injurious behaviors, family dynamics, and impulsive behaviors
- Encouraged clients to utilize new skills acquired in a crisis situation
- Responded to distressed clients in a non-threatening manner and attempted to understand the source of distress
- Built relationships with clients to encourage trust, while listening to and interpreting their needs and concerns
- Assisted and encouraged clients with mental health issues to use problem solving and coping skills for managing internal and external stresses on a daily basis
- Helped clients identify an appropriate support network
- Administered prescribed medications to patients and maintains related medical records
- Verified identity of patient receiving medication and records name of drug, dosage, and time of administration on specified forms or records
- Presented medication to patients and observed ingestion or other application, or administers medication, using specified procedures
- Monitored vital signs or observed patient to detect response to specified types of medications and prepares report or notifies designated personnel of unexpected reactions
- Documented reasons prescribed drugs are not administered.
Supportive Employment
New Beginnings
01.2014 - 01.2015
- Helped clients find and keep competitive employment that is consistent with their vocational goals
- Engaged clients and established trusting, collaborative relationships directed toward the goal of competitive employment in the community settings
- Assisted clients in learning how their benefits will be affected by earned income
- Helped clients think about long-term employment goals, work history, strengths, personal culture, justice involvement, and other factors that relate to current vocational goals
- Completed career profile for each client with information from the client
- Updated the profile with each new job and education experience
- With client's permission, provided education and support to family members, works and gathers input about skills, interests, strengths of the client and ideas for support
- Conducted job development and job search activities
- Developed individual employment plan.
Job Coach
National Center on Institution/Alternatives
01.2012 - 01.2014
- Supervised the prescribed daily operation of individuals' assigned area in accordance with applicable standards and regulations
- Responsibilities included but were not limited to environmental, fiscal, medical requirements, individual's treatment regimens
- Ensured that appropriate written reports were completed as scheduled
- Provided each individual with the individualized instruction support, direction, supervision, demonstration and follow up needed by the individual to acquire appropriate work skills/work habits and or to maintain employment.
Counselor Specialist
Veteran Administration
01.2004 - 01.2014
- Conducted weekly Father/Mentoring Groups
- Listened and advised members on problems and assist them in problem solutions
- Conducted individual and group counseling sessions
- Demonstrated effective written skills and verbal communication and interpersonal skills.
Substance Abuse Counselor
Friendship Recovery House
01.2010 - 01.2012
- Conducted professional screenings, assessments and intakes referrals with clients including but not limited to, the diagnosed client and family
- Provided effective individual, group and family case management in the area of addiction services, psychological services and educational groups with substance abuse clients and family.
Truck Driver
Robertson Dump Truck
01.2005 - 01.2010
- Hauled dirt, rocks, gravel, and black top
- Used excellent customer service skills while driving professionally
- Maintained logs according to DOT regulations.
Education
High School Diploma -
Walbrook High School
Baltimore, MD06.1987
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Decision-Making
- Team Leadership
- Process Improvement
References
Upon Request
Certification
Job Readiness Certification
Timeline
Program Manager
Center For Hope/Lifebridge
01.2021 - Current
Site Director
Safe Streets-Belvedere Site
01.2020 - 01.2021
Violence Prevention Coordinator
Safe Streets Baltimore
01.2018 - 01.2020
Intake Specialist
Gaudenzia Inc.
01.2017 - 01.2018
Employment Coach
Freedom to Choose
01.2015 - 01.2017
House Manager
Gaudenzia Inc.
01.2014 - 01.2017
Supportive Employment
New Beginnings
01.2014 - 01.2015
Job Coach
National Center on Institution/Alternatives
01.2012 - 01.2014
Substance Abuse Counselor
Friendship Recovery House
01.2010 - 01.2012
Truck Driver
Robertson Dump Truck
01.2005 - 01.2010
Counselor Specialist
Veteran Administration
01.2004 - 01.2014
High School Diploma -
Walbrook High School