Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

JARMAINE E HAYNES

Lynchburg,VA

Summary

Over 30 years of experience as a Human Resources manager. A competent administrative supervisor that possesses exceptional management, public relations and customer service skills. Applies extraordinary attention to detail, identifying problems, saving time, resources and money. Knowledgeable in assorted human resource and Windows based computer programs. Utilizes excellent communication skills, building and maintaining rapport with personnel and all levels of management. Additional skills include problem solving, file and record maintenance, task and program development, writing, editing, proofreading and performance counseling, team building, decision making, project coordination, quality assurance and security Dedicated Human Resources professional bringing 14 years of expertise in benefits administration, recruitment and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams.

Overview

17
17
years of professional experience

Work History

Human Resource Manager/Administration Supervisor/1

Support
  • Responsible for the discipline, training and supervision of 10 personnel
  • Responsible for initiating, tracking and following up on actions to ensure timely completion and regulatory compliance
  • Provided technical expertise and advice in a variety of personnel program areas, including but not limited to strength management and personnel actions
  • Utilized written and oral communication skills to prepare correspondence and reports
  • Screened calls and visitor and referred to the appropriate staff member, supervisor, or director
  • Read, prepared, routed, and proofed incoming and outgoing correspondence and maintained required office records and files
  • Provided data, assembled data and compiles statistics.

Customer Service Representative

Vehicles
  • Responsible to provide customer assistance in registering and transferring of motor vehicles, boats, snowmobiles, four wheelers, etc
  • Renew and issuance of driver’s license, assist in maintaining a complete inventory of plates, stickers and forms, help customers receive birth, marriage or death certificates, inventory my cash drawer and decals to ensure no shortages or overages all while ensuring the best customer service to all of my customers on a daily basis.

Customer Service Representative

Virginia
02.2020 - 07.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Human Resources Generalist

United States Army
01.2006 - 12.2018
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Implemented and supervised orientation procedures for new hires.
  • Coached managers through employee engagement, documentation, discipline and performance improvement plans.
  • Developed and enforced company policy and procedures relating to human resources activity.

Education

Noncommissioned Officer Training, Professional Developmental Training Course for Senior Noncommissioned Officers, First Sergeant Course Training to work with your upper leaders within your chain of command -

Certificate of Administration/Human Resource Management/ - undefined

United States Army Administration School
Ft Jackson, SC

Skills

  • Type 40 WPM
  • Adaptable to Changing Conditions
  • Office Supplies and Inventory
  • Team player
  • Excellent time management skills
  • Conflict Management

Timeline

Customer Service Representative

Virginia
02.2020 - 07.2022

Human Resources Generalist

United States Army
01.2006 - 12.2018

Human Resource Manager/Administration Supervisor/1

Support

Customer Service Representative

Vehicles

Noncommissioned Officer Training, Professional Developmental Training Course for Senior Noncommissioned Officers, First Sergeant Course Training to work with your upper leaders within your chain of command -

Certificate of Administration/Human Resource Management/ - undefined

United States Army Administration School
JARMAINE E HAYNES