Jarman Marcellus
Antioch,TN
Summary
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
5
5
years of professional experience
Work History
Property Manager
Willow Bridge
Nashville, Tennessee
01.2024 - Current
- Overseeing daily operation of residential property.
- Ensuring property is well-maintained and comply with all safety and legal regulations.
- Handling tenant inquiries, concerns, and complaints, maintaining positive relationships.
- Enforcing lease agreements and ensuring tenants adhere to property rules and policies.
- Conducting regular property inspections and coordinating move-in/move-out processes.
- Drafting, generating and renewing lease agreements with prospective tenants.
- Managing rent collections, ensuring timely payments, and addressing delinquencies.
- Managing property budgets, including operating expenses, and capital expenditures.
- Preparing financial reports, such as profit and loss statements, and balance sheets.
- Overseeing property accounting, including rent collection, vendor payments, and budgeting.
- Marketing available units through online platforms, advertisements, and property showings.
- Screening and selecting tenants, including background checks and credit checks.
- Maintaining high occupancy rates through effective leasing strategies and tenant retention efforts.
- Managing and supervising on-site staff such as maintenance workers, security personnel, and leasing agents.
- Addressing emergencies such as fire, flooding, or security issues quickly and efficiently.
Director of Operations
Sentral SoBro
Nashville, Tennessee
02.2023 - 01.2024
- Developing and implementing operational strategies aligned with company goals and objectives.
- Leading process improvements and driving operational efficiencies across multiple departments.
- Managing and mentoring a team of department heads or managers to ensure alignment with operational goals.
- Conducting performance reviews, providing feedback, and identifying opportunities for employee development.
- Overseeing recruitment, training, and retention strategies to build a high-performing team.
- Developing and managing operational budgets, ensuring that resources are allocated efficiently across departments.
- Monitoring financial performance and implementing cost-control measures to optimize spending.
- Preparing financial reports and presenting performance analyses to senior leadership or stakeholders.
- Identifying areas for improvement in operational processes, workflows, and systems.
- Negotiating contracts and managing relationships with key vendors and third-party partners.
- Monitoring supplier performance and ensuring compliance with quality and service standards.
- Identifying opportunities to improve customer satisfaction through operational enhancements.
- Managing customer service teams or functions to maintain strong customer relationships.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Created policies and procedures for improved workflow processes.
General Manager
AvantStay
Nashville, Tennessee
09.2021 - 02.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Supervised employees through planning, assignments, and direction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created schedules and monitored payroll to remain within budget.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Personally handled difficult situations involving upset guests.
- Personally respond to guest complaints and reviews in accordance with company and brand standards.
Guest Service Manager
Dimension Development Company
Nashville, TN
07.2020 - 09.2021
- Monitored reservations to track incoming parties and special events.
- Delegated work to staff, setting priorities and goals.
- Coordinated special events or activities related to guest services.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Coached staff on strategies to enhance performance and improve customer relations.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Created reports on daily transactions and sales activity for management review.
- Provided support with day-to-day operational issues related to guest services.
- Implemented new processes and systems to enhance the overall customer experience.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Built and maintained productive relationships with employees.
- Responded to and resolved guest issues or complaints.
- Ensured compliance with relevant policies, procedures and regulations regarding guest services.
- Developed strategies to increase customer satisfaction levels and reduce customer complaints.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Scheduled space or equipment for special programs, meetings and conferences.
- Ensured compliance with all safety regulations when dealing with hazardous materials.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Gathered feedback from customers through surveys or other methods to measure satisfaction levels.
- Resolved conflicts between customers and staff in a timely manner.
- Collaborated with other departments within the organization to ensure smooth functioning of operations.
- Prepared weekly schedules for all guest service personnel.
Education
Bachelor of Arts - Communications
Tennessee State University
Mt. Juliet, Tennessee05-2012
Skills
- Budget administration
- Money handling
- Operations management
- Team management
- Schedule coordination
- Exceptional communication
- Staff training and development
- Strong leadership
- CRM, Yardi, Entrata
- Complaint handling
- Resident Retention
- Accounting
- Promotions and marketing
- Financial monitoring
Timeline
Property Manager
Willow Bridge
01.2024 - Current
Director of Operations
Sentral SoBro
02.2023 - 01.2024
General Manager
AvantStay
09.2021 - 02.2023
Guest Service Manager
Dimension Development Company
07.2020 - 09.2021
Bachelor of Arts - Communications
Tennessee State University
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