Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
J. Armando Donckier De Donceel

J. Armando Donckier De Donceel

San Diego,Ca.

Summary

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.




Overview

23
23
years of professional experience

Work History

Account Administration Representative

Apex Systems
05.2022 - 12.2022
  • Perform the account maintenance, billing, reconciliation, reporting & customer service-related activities
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.

Antique Dealer

The French Corner Décor
09.2014 - 03.2022
  • French Antique Imports & Exports
  • Used in-store system to locate inventory and place special orders for customers.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Built new business relationships, resulting in increased revenue.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations
  • Built customer loyalty and retention by delivering excellent shopping experiences

Hair Salon Manager

Fantastic Sam’s
09.2017 - 01.2022
  • Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
  • Organized promotions to boost product & services sales, achieving growth in revenues.
  • Handled employee scheduling and coverage needs during business hours.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.

Hair Salon Manager

House Of Hair Addiction
08.2010 - 07.2014
  • Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
  • Handled employee scheduling and coverage needs during business hours.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Maintained general appointment calendar and set shift schedules.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Promoted business through marketing initiatives and use of social media.

Customer Service Representative /Collections Specialist

Hewlett-Packard Enterprises
09.2005 - 01.2010
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained up-to-date knowledge of product and service changes.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Investigated and resolved accounting, service and delivery concerns.
  • Managed timely and effective replacement of damaged or missing products.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Auto Insurance Agent

ING Auto Insurance
02.2003 - 05.2005
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Conducted annual reviews of existing policies to update information.
  • Negotiated contracts and terms of sale with potential customers.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Negotiated contracts with clients to establish best coverage with lowest cost.
  • Collected premiums on or before effective date of coverage.
  • Calculated premiums and established payment methods for sales.
  • Analyzed customer needs to provide customized insurance solutions.
  • Registered customer information on database to enable tracking history and maintain accurate records.

Inbound Call Center Agent

Telcel Communications
04.2000 - 01.2003
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Provided timely feedback to management regarding customer inquiries and issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer inquiries via telephone, email and live chat to provide updated information.
  • Followed standard operating procedures when handling customer problems and complaints.
  • Demonstrated strong problem-solving skills by resolving customer issues during first call.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Built positive relationships with customers by providing exceptional customer service.
  • Recorded customer interactions, inquiries and comments in customer service database for traceability.

Education

Bachelor of Science - Information Technology

Universidad De Guadalajara (UDG), Guadalajara Mexico
06.2005

Skills

  • Active Listening
  • Excellent Communication
  • Decision-Making
  • Organization and Time Management
  • Flexible and Adaptable
  • MS Office
  • Analytical and Critical Thinking
  • Attention to Detail
  • Problem-Solving
  • Good Telephone Etiquette
  • Training and Development
  • Written Communication

Languages

Spanish
Native or Bilingual
French
Professional Working

Timeline

Account Administration Representative - Apex Systems
05.2022 - 12.2022
Hair Salon Manager - Fantastic Sam’s
09.2017 - 01.2022
Antique Dealer - The French Corner Décor
09.2014 - 03.2022
Hair Salon Manager - House Of Hair Addiction
08.2010 - 07.2014
Customer Service Representative /Collections Specialist - Hewlett-Packard Enterprises
09.2005 - 01.2010
Auto Insurance Agent - ING Auto Insurance
02.2003 - 05.2005
Inbound Call Center Agent - Telcel Communications
04.2000 - 01.2003
Universidad De Guadalajara (UDG) - Bachelor of Science, Information Technology

Similar Profiles

CREATE PROFILE
J. Armando Donckier De Donceel