Jarmar Samuel
General Manager
Villa Rica,GA
Summary
Professional and talented General Manager with over 15 years of experience in business administration, sales, and marketing. Result-oriented and able to combine strong management skills in providing excellent service. Possesses strong problem-solving skills for solving both internal and external issues for the benefits of all parties. Human resource management background and familiar with managing employees. Looking to join a company to use my skills in contributing to its success and performance.
Overview
8
8
years of professional experience
Work History
Property Manager
Cornerstone
Forest Park , GA
06.2024 - Current
- Manage day-to-day operations. ● Inspect property on a regular basis and verify condition of vacant units. ● Manage daily property requirements and maintain long-range capital improvements planning. ● Ensure all monies received are deposited and recorded on a daily basis and confirm proper bookkeeping procedures are followed. Compile weekly and monthly property status reports. ● Promptly respond to resident concerns, comments, and/or complaints. ● Ensure that the proper move-in paperwork, keys, and remotes are prepared for a new resident. Operate the office in a professional, clean, uncluttered, and well-staffed manner. ● Inspect make-ready apartments prior to move in. ● Maintain and/or create a resident renewal program to encourage resident retention. ● Create a sense of community at the property while maintaining the policy of non-fraternization. 2. Manage property maintenance with the assistance of the maintenance team. ● Manage requests for repairs and maintenance and evaluate timely completion of work orders. ● Maintain compliance with required permits for operating the property, such as, pool, elevator, etc. ● Monitor electric, water, and gas usage on the property.Manage and monitor rental collection. ● Ensure rent and other charges are collected timely and posted daily. ● Ensure the proper legal notices are given and deadlines met concerning filing eviction, filing writs, and attending court hearings. ● Ensure compliance with community policies and lease agreements. Respond to violations and communicate with the residents. ● Assess move-out condition of apartments and have a final account statement sent with the final disposition. ● Immediately inform and refer any liability claims, legal complaints, or other violations to the Regional Manager and/or corporate office. 5. Manage property personnel. ● Create, mentor, and manage a cohesive property management team in accordance with policies. ● Coordinate orientation and ongoing training programs for property staff. ● Complete performance reviews for staff and make recommendations for salary increases and/or advancement. ● Manage time off for property management team and submit payroll for processing. ● Ensure staff receives new hire safety orientation as well as annual safety training. ● Coordinate with the maintenance supervisor and attend monthly safety meetings and training for property staff; monitor the use of proper safety precautions on the property. ● Follow company procedures and report any workers’ compensation issues and/or employee incidents immediately to the workers’ compensation carrier, to management, and to human resources.
General Manager
WareSpace
Atlanta, USA
01.2022 - 06.2024
- Collecting rent and other property fees from tenants and individual owners
- Paying property expenses, including taxes, maintenance costs
- Reporting the property's financial status, occupancy and expiring leases to property owners
- Meeting potential tenants, showing them the property throughout the day
- Advertising vacant Spaces
- Inspecting properties and arranging for repairs and new materials as required
- Arrange warehouse equipment and keep organize daily
- Investigating and resolving property complaints and fine and send out tenant violations
- Achieved project deadlines by coordinating with contractors to manage performance
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Maintained open communication by presenting regular updates on project status to customers
- Followed up on delinquent tenants and coordinated collection procedures
- Maintained original license and renewal documents in digital format for property management office
- Coordinated with legal counsel to resolve tenant disputes
- Coordinated with janitorial and engineering staff on maintenance and upkeep
Property Manager
Arcan Capital
Carrollton, USA
10.2021 - 01.2022
- Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc
- Address the concerns of current and prospective residents in a friendly and professional manner
- Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability
- Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs
- Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel, in order to maximize their engagement and minimize turnover
- Supervise day-to-day operations of entire on-site team, ensuring that all policies and procedures are being followed
- Maintain effective on-site staff through interviewing, hiring, and terminating as necessary
- Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up
- Manage and maintain all aspects of overall community budget and finances
- Work with leasing staff to ensure that leasing/marketing goals are being met
- Maintain positive relations with all community vendors
- A willingness to adapt to frequent change as our company continues to grow and evolve
- Perform any other related duties as required or assigned
Property Manager
MMS Group
Savannah, USA
01.2021 - 11.2021
- Properties 292 units 42 different floor plans, Collect rent and maintain computer records; Follow-up delinquent accounts and pursue collections in accordance with established procedures
- Served as a point of contact for annual and interim certifications
- Maintained EIV files, resolved EIV discrepancies, and performed zero income quarterly checks
- Reviewed move-in eligibility
- Ensured tax credit recertification was processed in a timely and accurate manner
- Completed quarterly inspections of units and surrounding grounds and submitted maintenance work orders
- Conducted daily meetings with staff to discuss short-term goals that ensured the company's ability to meet long-term goals
- Monitor expenses to ensure spending is within guidelines
- Maintain tenant files and related documentation regarding continuing eligibility and adjustments
- Show vacant apartments utilizing professional marketing procedures
- Address resident concerns in a professional manner
- Hire, train, and supervise site staff and oversee overall maintenance of the property
- Conduct property inspections
- Complete income verification to ensure eligibility with government regulations
- Handle the financial operations of the properties
- Knowledge of Department of Housing and Urban Development ("HUD") rules and regulations
- Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, Landlord-Tenant Law, OSHA Standards, local and state building codes
Assistant Property Manager
TRG/ Related Group
Carrollton, USA
01.2017 - 07.2021
- Responsible for overall day-to-day operations, financial analysis, and reporting
- Supervises all marketing, leasing, renewal, and administrative functions
- Ensures office and maintenance functions are in compliance with company policies and procedures
- Supervises accounts payable/receivables
- Hires, trains, and evaluates office and maintenance staff
- Supervises specific site program administration
- Monitor landlord-tenant relations
- Develops property budget
- Execute special projects as assigned
- Coordinate Community Events
Education
Norfolk State University
01.2013
Timeline
Property Manager
Cornerstone
06.2024 - Current
General Manager
WareSpace
01.2022 - 06.2024
Property Manager
Arcan Capital
10.2021 - 01.2022
Property Manager
MMS Group
01.2021 - 11.2021
Assistant Property Manager
TRG/ Related Group
01.2017 - 07.2021
Norfolk State University