Jarmia Hill
Richmond,TX
Summary
High-performing Tax Preparer proficient at preparing complete and accurate tax returns. Knowledgeable in overseeing all paperwork for tax preparation. Excellent planning, problem-solving and decision-making strengths and experienced in latest tax codes and changes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tax Preparer
- Preparing 1040, 1099, 1098, W2, Scheduled, etc forms
- Providing informed services such as; statuses, tax questions
- Upholding tax laws for current year.
Claims Processor
Sutherland
09.2018 - 10.2023
- Handle high-volume claim processing, including document review, data entry, and investigation
- Research, analyze, and resolve claims and process payments in accordance with Medicare/Medicaid regulations
- Perform ongoing audit and investigative functions
- Stay current with changes in the industry through coursework, training, and conferences
- Develop and maintain workflow processes to optimize productivity and reduce costs
- Develop and maintain claim forms and processes
- Create billing and accounting reports
- Maintain records of business activity
- Research and prepare claims
- Maintain databases, and other company records
- Develop new claim forms and processes
- Perform data input
- Assist with special projects.
Supervisor/Lead Supervisor
Kforce
11.2020 - 01.2023
- Ensure agents are maintaining performance and status
- Payroll
- Implementing communication
- Answering questions in Microsoft Teams chat
- Accepting escalating calls
- Coaching/Team Meetings
- Maintaining team goals (adherence/performance/attendance)
- Completing daily task from manager.
Medical Records Clerk
Datafied
08.2022 - 12.2022
- Making outbound calls to facilities
- Obtaining medical records by verifying information
- Calling facilities to follow up on request
- Sending requests to customer service, when appropriate
- Following 1st, 2nd, 3rd and final call processes
- Scheduling appointments for routing/EMR team
- Handle marketplace, Medicaid and HEDIS orders.
Customer Excellence Representatives
MilliporeSigma
03.2020 - 12.2021
- Working with regional customers and other internal partners, taking calls (approx
- 10-15), sending emails, taking complaints and investigating, giving quotes, processing returns/exchanges, and documentation.
Customer Success Advocate
Bill.com
02.2019 - 03.2020
- Maintained a customer's account information (i.e., account cancellations, identity verification, check traces, payment status, updating bank information, billing inquiries, import accounting data, and generated detailed financial reports)
- Advanced knowledge with common browsers: Chrome, Firefox, IE, Safari (i.e
- Deleting cookies, clearing cache, etc.)
- Answer inbound customer requests via telephone, email, or chat or any additional method of inbound communication
- Ability to simultaneously handle 3 chats on various issues
- Setups user access to systems and/or services
- Creates and updates profiles, permissions, and maintains user accounts
- Troubleshoot technical problems related to hardware/software and elevate issues following escalation procedure timely and as appropriate
- Use trouble ticket system for detailed tracking of customer interactions and problem resolution
- Provide customers with advanced company software knowledge including: accounting software, bookkeeping, vendor and customer management, and reconciling accounts
- Customer Education on invoices within the website
- Communicated via chat and email with accountants and administrators (AP/AR), basic accounting software knowledge, import/export, vendors/ customers.
Customer Service Specialist
Conduent- Humana
01.2016 - 08.2018
- Managed healthcare cases for active Humana members
- Received inbound calls from members in need of various solutions
- Requests ranging from PCP changes, member benefits, Rx claims and overrides
- Member's PCP information inquiry and other resource information per member's insurance plan
- Payments, PCP modification, PCP locating, Rx/Rx lookup, Medical/Doctor Directories, Customer Service.
Education
Associate in Art of Business -
University of Phoenix-Online Campus
12.2020
High school diploma -
George Bush High School
06.2015
Skills
- Communication Skills
- Interpersonal
- Patience
- Multi-task
- Call Center
- Customer Service
- Customer Care
- Customer Support
- Medicare
- Microsoft Word
- Microsoft Powerpoint
- English
- Google Docs
- Inbound calls
- Training & Development
- Computer Skills
- Conflict Management
- Live Chat
- Account Reconciliation
- Organizational Skills
- Time Management
- Driving
- Accounting Software
- QuickBooks
- Accounts Receivable
- Accounts Payable
- Microsoft Office
- 10 Key Calculator
- Technical Support
- Typing
- Management Experience
- Business Development
- Business Management
- Management
- Leadership
- Data Entry
- Software Troubleshooting
- PeopleSoft
- Payroll
- Technical support
- Microsoft Excel
- Team management
- Quality assurance
- Account management
- Zendesk
- Project management
- Accounting
- Salesforce
- Windows
- Document review
- SharePoint
- VPN
- Jira
- APIs
- Computer networking
- Oracle
- HIPAA
- Human resources
- Adobe Acrobat
- Documentation review
- Research
- Data collection
- Problem management
- Medical records
- Operating systems
- Microsoft Outlook
- Medical terminology
- Supervising experience
- Negotiation
- Sales
- Typing
- Upselling
- Inside sales
- Outbound sales
- Order entry
- CRM software
- Accounts receivable
- Google Suite
- Customer relationship management
- Help desk
- IVR
- Conflict management
- DocuSign
- EDI
- Training & development
- Software troubleshooting
- Business development
- Application support
- Accounts payable
- Accounting software
- ServiceNow
- Tax experience
- Medical coding
- Outbound calling
- Epic
- Document management
- Presentation skills
- Customer service
- ICD-10
- Medical collection
- Microsoft Access
- Pricing
- Relationship management
- Telecommunication
- Account reconciliation
- ERP systems
- Power BI
- Balance sheet reconciliation
- SAP CRM
Certification
- CPR
- Food Handler
- Driver's License
- CPA
- Enrolled Agent
Assessments
- Customer service, Proficient, 05/01/20, Identifying and resolving common customer issues
- Building relationships for childcare providers, Proficient, 11/01/19, Building positive and productive relationships with families of children ages 0-3
References
April Haynes - Sutherland
Former Supervisor
aprilhaynes883@gmail.com
Timeline
Medical Records Clerk
Datafied
08.2022 - 12.2022
Supervisor/Lead Supervisor
Kforce
11.2020 - 01.2023
Customer Excellence Representatives
MilliporeSigma
03.2020 - 12.2021
Customer Success Advocate
Bill.com
02.2019 - 03.2020
Claims Processor
Sutherland
09.2018 - 10.2023
Customer Service Specialist
Conduent- Humana
01.2016 - 08.2018
Tax Preparer
Associate in Art of Business -
University of Phoenix-Online Campus
High school diploma -
George Bush High School