Hi, I’m
Jessica Arms
Customer Service Representative
Ontario,CA
Remember that not getting what you want is sometimes a wonderful stroke of luck.
Tenzin Gyatso, Fourteenth Dalai Lama
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Canva, ClickUp, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
16
years of professional experience
5
years of post-secondary education
2
Certifications
Work History
Point PickupOntario, CA
Delivery Driver
2022 - Current (3 education.years_Label & 11 education.months_Label)
Job overview
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
PostmatesLos Angeles, CA
Delivery Courier
2020 - 2022 (2 education.years_Label)
Job overview
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Master Road ServiceLos Angeles, CA
Roadside Assistance Agent
2018 - 2020 (2 education.years_Label)
Job overview
- Received new orders, prepared documentation, and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
The Right Choice Heating & AirChatsworth, CA
Sales Associate
2017 - 2018 (1 education.year_Label)
Job overview
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Promoted available products and services to customers during service, account management, and order calls.
- Engaged with customers to build rapport and loyalty.
TranscribeMe Inc. & Rev.comRemote Work, CA
Freelance Transcriptionist
2014 - 2018 (4 education.years_Label)
Job overview
- Followed written guidelines as provided in company style guide for transcribing audio files in both verbatim and clean verbatim formats.
- Handled multiple projects simultaneously, providing clients with prompt and high-quality service.
SCV ElectricSanta Clarita, CA
Office Assistant
2009 - 2015 (6 education.years_Label)
Job overview
- Completed clerical tasks such as filing, copying, and distributing mail.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Coordinated and scheduled meetings and appointments.
Rubio’s Baja Grill RestaurantSanta Clarita, CA
Customer Service Cashier
2007 - 2009 (2 education.years_Label)
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked well with teammates and accepted coaching from management team.
- Greeted customers entering store and responded promptly to customer needs.
Education
CourseraOnline Learning
from Professional Certificate Programs
07.2022 - Current
Los Angeles Pierce CollegeWoodland Hills, CA
Associate of General Studies from Liberal Arts And General Studies
Opportunities For LearningValencia, CA
High School Diploma
06.2005 - 07.2009
University Overview
- 3.6 GPA
Skills
Empathetic and genuine
Certification
Get Started using ClickUp Certificate
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Get Started using ClickUp Certificate
03-2023
Introduction to GitHub & Visual Studio Code Certificate
03-2023
Coursera
from Professional Certificate Programs
07.2022 - Current
Delivery Driver
Point Pickup
2022 - Current (3 education.years_Label & 11 education.months_Label)
Delivery Courier
Postmates
2020 - 2022 (2 education.years_Label)
Roadside Assistance Agent
Master Road Service
2018 - 2020 (2 education.years_Label)
Sales Associate
The Right Choice Heating & Air
2017 - 2018 (1 education.year_Label)
Freelance Transcriptionist
TranscribeMe Inc. & Rev.com
2014 - 2018 (4 education.years_Label)
Office Assistant
SCV Electric
2009 - 2015 (6 education.years_Label)
Customer Service Cashier
Rubio’s Baja Grill Restaurant
2007 - 2009 (2 education.years_Label)
Opportunities For Learning
High School Diploma
06.2005 - 07.2009
Los Angeles Pierce College
Associate of General Studies from Liberal Arts And General Studies