Hi, I’m
Jessica Arms
Customer Service Representative
Ontario,CA
Remember that not getting what you want is sometimes a wonderful stroke of luck.
Tenzin Gyatso, Fourteenth Dalai Lama
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Canva, ClickUp, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
16
years of professional experience
5
years of post-secondary education
2
Certifications
Work History
Point PickupOntario, CA
Delivery Driver
2022 - Current (4 education.years_Label & 6 education.months_Label)
Job overview
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
PostmatesLos Angeles, CA
Delivery Courier
2020 - 2022 (2 education.years_Label)
Job overview
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Master Road ServiceLos Angeles, CA
Roadside Assistance Agent
2018 - 2020 (2 education.years_Label)
Job overview
- Received new orders, prepared documentation, and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
The Right Choice Heating & AirChatsworth, CA
Sales Associate
2017 - 2018 (1 education.year_Label)
Job overview
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Promoted available products and services to customers during service, account management, and order calls.
- Engaged with customers to build rapport and loyalty.
TranscribeMe Inc. & Rev.comRemote Work, CA
Freelance Transcriptionist
2014 - 2018 (4 education.years_Label)
Job overview
- Followed written guidelines as provided in company style guide for transcribing audio files in both verbatim and clean verbatim formats.
- Handled multiple projects simultaneously, providing clients with prompt and high-quality service.
SCV ElectricSanta Clarita, CA
Office Assistant
2009 - 2015 (6 education.years_Label)
Job overview
- Completed clerical tasks such as filing, copying, and distributing mail.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Coordinated and scheduled meetings and appointments.
Rubio’s Baja Grill RestaurantSanta Clarita, CA
Customer Service Cashier
2007 - 2009 (2 education.years_Label)
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked well with teammates and accepted coaching from management team.
- Greeted customers entering store and responded promptly to customer needs.
Education
CourseraOnline Learning
from Professional Certificate Programs
07.2022 - Current
Los Angeles Pierce CollegeWoodland Hills, CA
Associate of General Studies from Liberal Arts And General Studies
Opportunities For LearningValencia, CA
High School Diploma
06.2005 - 07.2009
University Overview
- 3.6 GPA
Skills
Empathetic and genuine
Client relations & communications
Team Player
80 WPM typing speed
Scheduling and calendar management
Microsoft Office Suite, G-Suite, ClickUp, Asana & other productivity tools
Conflict Resolution
Ability to work independently
Emailing and presentation knowledge
Attention to detail
Creativity
Social Media Knowledge
Certification
Get Started using ClickUp Certificate
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Get Started using ClickUp Certificate
03-2023
Introduction to GitHub & Visual Studio Code Certificate
03-2023
Coursera
from Professional Certificate Programs
07.2022 - Current
Delivery Driver
Point Pickup
2022 - Current (4 education.years_Label & 6 education.months_Label)
Delivery Courier
Postmates
2020 - 2022 (2 education.years_Label)
Roadside Assistance Agent
Master Road Service
2018 - 2020 (2 education.years_Label)
Sales Associate
The Right Choice Heating & Air
2017 - 2018 (1 education.year_Label)
Freelance Transcriptionist
TranscribeMe Inc. & Rev.com
2014 - 2018 (4 education.years_Label)
Office Assistant
SCV Electric
2009 - 2015 (6 education.years_Label)
Customer Service Cashier
Rubio’s Baja Grill Restaurant
2007 - 2009 (2 education.years_Label)
Opportunities For Learning
High School Diploma
06.2005 - 07.2009
Los Angeles Pierce College
Associate of General Studies from Liberal Arts And General Studies