Jarnice Johnson
Midlothian,VA
Summary
Experienced cook with a strong track record in fast-paced kitchens, collaborating effectively with culinary professionals to achieve goals and ensure customer satisfaction. Committed to maintaining safe and sanitary cooking practices, as well as an organized and clean cooking area. Passionate about creating exceptional food and providing excellent customer service, valuing transparency, honesty, and open communication for building successful relationships. Forward-thinking team leader with a successful background in efficiently operating departments to meet objectives and match employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement, ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices, adept at exploring different solutions to effectively address customer needs.
Overview
8
8
years of professional experience
Work History
Lead Teacher, Toddler Room
Children of America
01.2024 - Current
- Developed strong relationships with families, fostering trust and creating a welcoming atmosphere within the classroom.
- Adapted lessons to accommodate individual needs, supporting diverse learners in reaching their full potential.
- Managed classroom behavior effectively, ensuring a safe, nurturing environment for all children.
- Participated in ongoing professional development opportunities to stay current on best practices in early childhood education.
Assistant Manager
Meritage Hospitality (Wendy’s)
07.2021 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Executive Chef
Exquisite Taste Catering and Events
11.2016 - 05.2019
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Conducted regular evaluations of kitchen equipment and appliances, ensuring proper maintenance and timely replacement to maintain optimal operational efficiency.
- Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed custom menus for clients with specific dietary restrictions or preferences, ensuring their utmost satisfaction during their dining experience.
Customer Service Representative
David's Bridal
01.2017 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Armstrong High School
06.2003
Skills
Documentation and Record Keeping
Gross Motor Skills Development
Classroom Organization
Customer Relations
Money Handling
Team motivation
Product and service knowledge
Staff Training and Development
Critical Thinking
Problem-solving abilities
Menu Planning
Food Safety
Timeline
Lead Teacher, Toddler Room
Children of America
01.2024 - Current
Assistant Manager
Meritage Hospitality (Wendy’s)
07.2021 - 01.2024
Customer Service Representative
David's Bridal
01.2017 - 03.2019
Executive Chef
Exquisite Taste Catering and Events
11.2016 - 05.2019
High School Diploma -
Armstrong High School
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