Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jarod Cain

Peoria,AZ

Summary

Dynamic and ambitious professional with a background in customer facing roles with extensive driving experience and impeccable safety record. District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Route Analyst

ImageFIRST
11.2022 - Current
  • Identified and resolved problems through root cause analysis and research.
  • Queried databases for information needed for report processing.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Cultivated relationships with industry leaders and within company to share tips and information.
  • Monitored compliance and filing requirements in conjunction with staff and management.
  • Hold driver's accountable when it comes to running their routes and doing the extra to meet and exceed company expectations.
  • Help driver's find ways of building growth from within already set route.
  • Help train driver's to sell and building relationships with customers.

District Manager

ALSCO Linen Company
07.2022 - 09.2022
  • Assisted multiple drivers solve truck inventory shortages, tracking product needs for each truck while facilitating interdepartmental communications
  • Maintained frequent contact with over 300 locations to ensure Alsco was exceeding inventory and quality standards, agreement renewals for customer retention, and handled escalated collection attempts face to face, also completing run backs due to shortages daily
  • Responsible for direct management of 5 drivers balancing company needs with employee needs to find ways to motivate them to be their best everyday
  • Promoted to Senior DM within 2 months of employment.
  • Modeled best practices for sales and customer service.
  • Built positive and productive relationships with store and field leadership.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.

Management Trainee/Jumper

Linen
02.2022 - 07.2022
  • Ran routes for drivers on vacation or sick, often blind
  • Track inventories for stops and trucks
  • Talked with managers at each stop to make sure all services were completed before leaving.
  • Gained knowledge of company policies, protocols and processes.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Assisted established management staff with operational oversight, business development, and process improvement strategies.
  • Described product to customers and accurately explained details and care of merchandise.

Owner/Operator

The Cain Project
01.2021 - 02.2022
  • Purchased 24' box truck and managed all aspects of operations.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Trained and developed team members to build human capital.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.

Dispatcher

S & R Transportation
03.2021 - 05.2021
  • Transitioned from focus on safety and maintenance to dispatching
  • Manage scheduling of 5 trucks/drivers, hunting loads, negotiating load prices based on load specific cost/profit targets, and handling rate cons while keeping consistent communication with brokers regarding progress and ETA's
  • Continued administrative support vetting driver applicants and maintaining driver files.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Safety Compliance Advisor

S & R Transportation
09.2020 - 05.2021
  • Developed and maintained compliance database, tracking all compliance activities and documents.
  • Responded to employee inquiries regarding compliance regulations and procedures.
  • Maintained up-to-date knowledge of current and emerging compliance regulations.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
  • Identified, investigated and documented compliance violations and recommended corrective measures.

Utility Operator

Pet Care
12.2020 - 02.2021
  • Inventory tracking
  • Shipping and Receiving
  • Retail management
  • Forklift certification

Customer Service Agent

G2 Secured Staff
02.2020 - 09.2020
  • Transitioned customer service skills into the airline industry as contractor for Alaska
  • Airlines
  • Trained in ticketing, seating, manifest tracking, boarding, and luggage handling per federal government regulations
  • Worked as a part of a structured team to complete tasks with a boarding schedule deadline to avoid mistakes that would result in reduced company revenue
  • Maintained clear and focused communication with onboard flight staff and ground crew with a strong focus on safety, federal, and contract compliance.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Route Sales Representative

Faultless Linen/ ImageFIRST
06.2014 - 11.2019
  • Responsible for loading and unloading products into vehicle and maintaining weight distribution guidelines
  • Forged and cultivated strong professional relationships at multiple points of contact to ascertain customer needs to provide solutions and increase revenue
  • Track inventory and fulfillment for my route
  • Strictly maintained
  • DOT and HIPPA compliance.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Maintained up-to-date knowledge of products and services to address customer inquiries
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Analyzed sales and customer data to identify buying trends and offer recommendations.
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Utilized route optimization software to plan and manage delivery routes.
  • Immediately addressed problems with customers to promote speedy resolution.

Education

High School Diploma -

Truman High School
Independence, MO
05.2001

Skills

  • Retail Effectiveness
  • Time Management
  • Group Presentations
  • District Growth Management

Timeline

Route Analyst

ImageFIRST
11.2022 - Current

District Manager

ALSCO Linen Company
07.2022 - 09.2022

Management Trainee/Jumper

Linen
02.2022 - 07.2022

Dispatcher

S & R Transportation
03.2021 - 05.2021

Owner/Operator

The Cain Project
01.2021 - 02.2022

Utility Operator

Pet Care
12.2020 - 02.2021

Safety Compliance Advisor

S & R Transportation
09.2020 - 05.2021

Customer Service Agent

G2 Secured Staff
02.2020 - 09.2020

Route Sales Representative

Faultless Linen/ ImageFIRST
06.2014 - 11.2019

High School Diploma -

Truman High School

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