Jarod Felix
Moreno Valley,CA
Summary
A dedicated and results-driven management professional with 15+ years’ experience improving and implementing business development strategies, increasing sales and profits for various store locations, and creating advancement opportunities for store employees and direct reports. Highly skilled in assessing existing business processes and programs, identifying areas for possible improvement, and implementing changes to streamline operations that increase team efficiency and store performance. Well-versed in government and state rules and regulations in various industries including food and beverage, retail, and transportation, with specific focus on employment laws, food handling, and safety. Change champion supporting Diversity, Equity, and Inclusion initiatives, with a focus on developing strategies to improve overall cultural awareness. Prepared to leverage current skills and expertise to transition to store management Food and Grocery operations.
Overview
17
17
years of professional experience
Work History
OTR Driver
RC Cargo | Swift Transportation | CRST | May Trucking
Various Locations
01.2021 - Current
- Manage and maintain detailed records pertaining to transport and delivery of goods, materials, and equipment for various clients, corporations, and government entities
- Inspect, troubleshoot, and report any vehicle issues to vehicle maintenance to ensure personal safety, and protection of loads during transport to final destination
- Document and report mileage covered, rest periods, and number of hours traveled for proper billing and bookkeeping
- Assist with unloading and loading of cargo to maintain SLAs
- Key Contributions: Effectively trained and coached new drivers and assistants on company policies, best practices, and government rules and regulations
- Continuously represented the company in a professional manner to uphold reputation as an industry leader in transport
- Maintained impeccable records to ensure proper documentation of all cargo transported between locations
- Observed all federal, state, and company safety rules and regulations for operating equipment and conducted safety check inspections according to DOT regulations.
General Manager
The Coffee Bean and Tea Leaf
Los Angeles, CA
01.2007 - 01.2021
- Oversaw and managed store leadership in several locations throughout the south bay region
- Organized budgets and maintained P&L statement, and developed reporting for management review and planning
- Reviewed existing business processes at each store, assessed monthly and quarterly targets, identified improvement opportunities, and implemented strategies to increase store performance and employee morale
- Designed and implemented training and development programs for employees at various levels, to introduce advancement and transfer opportunities within the company
- Coordinated with marketing to create flyers and brochures for promotional items and monthly campaigns to increase customer loyalty and retention, and enhance employee participation in rewards programs
- Key Contributions: Significantly reduced turnover by implementing Employee of the Month and Employee of the Quarter programs, in addition to rewards, bonuses, and discount opportunities
- Consistently met and exceeded margin targets, and remained aligned with growth plans for the region
- Regularly assessed staffing needs by analyzing peaks and slow periods for each location, and adjusted schedules or onboarding new employees to meet demand
- Developed and delivered training for all employees on customer service and conflict resolution to ensure customer satisfaction and retention
- Additional, monitored staff performance and identified improvement opportunities for continual growth and development
- Improved gross profit levels to 51%, increased store ranking, and enhanced overall performance YoY by implementing successful marketing strategies, and capitalizing on high volumes items at each location.
Assistant Store Manager
Lady Footlocker
Stock Manager
Skechers USA
Store Manager
Starbucks Coffee
Education
Associate of Arts - Leadership
Grace Christian University
Grand Rapids, MI05.2023
Skills
- Areas of Expertise include:
- Staff Training & Leadership
- New Hire Orientation/On-boarding
- POS Systems
- Conflict Management & Resolution
- Human Resources
- Sales Strategies
- Business Process Development
- Employee Relations
- Procurement
- Customer Service & Support
- Store Opening/Closing Procedures
- Inventory Management
- Operations Management
- Sales & Marketing
- Loss Prevention
- Safety Rules & Regulations
- Store Promotions
- Stock Management
- OSHA / Federal Regulations
- Merchandising
- Change Management
- Safe Driving Practices
- Problem-solving capabilities
- Hazardous Materials Handling
- Stress management techniques
Timeline
OTR Driver
RC Cargo | Swift Transportation | CRST | May Trucking
01.2021 - Current
General Manager
The Coffee Bean and Tea Leaf
01.2007 - 01.2021
Assistant Store Manager
Lady Footlocker
Stock Manager
Skechers USA
Store Manager
Starbucks Coffee
Associate of Arts - Leadership
Grace Christian University
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