Jarod Glover

• Actively integrated back-end systems, up-keeping the text service, and designing APIs
• Initiated the construct of seamless integrations with Dialogflow and delved into the potential of coupling with Open AI
• Refined Prompt Engineering techniques and enhanced the ability to detect user intentions, reducing the number of incorrect prompts by 35%.

Skills: Node, Vue, React, Typescript, GraphQL, Python, RabbitMQ, Git, JIRA, MongoDB, Debugging

• Overhauled Verb's novel CRM with subsequent functionalities, increasing an agent's response rate by 20%
• Actively contributed to restructuring the company website, mainly focused on dynamic template generation and static rendering
• Led effort to seamlessly integrate with Google Tag Manager by embedding triggers within the company website and configuring tags within the dashboard.

Skills: Node, Vue, React, Typescript, GraphQL, RabbitMQ, Git, JIRA, MongoDB, Debugging

• Ensured superior Customer Experience by skillfully overseeing accounts within a proprietary CRM system
• Significantly contributed to Front-End Web Development, reconstructing the CRM and augmenting website capabilities
• Liaison between CX and Engineering teams, serving as the vital connection with the Engineering team, ensuring seamless coordination and collaboration
• Responded to 60% of on-call requests without alerting the Engineering team.

Skills: Node, Vue, Typescript, GraphQL, Git, JIRA, MongoDB, Debugging, Time Management

• Developed innovative solutions for challenging engineering problems, resulting in improved product functionality.

• Delivered top-notch customer experiences by utilizing the company's proprietary CRM
• Monitored significant trends and extracted valuable insights from customer interactions
• Contributed valuable input to product development and enhanced UX/UI aspects for the company's CRM and website.

Skills: Communication, Customer Service

• Worked consulting primarily focusing on tracking the progression of data through internal systems and helped locate blockers in legacy code interfering with transactions