Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Jarod Liechti

Altoona,IA

Summary

Accomplished leader with a proven track record at Ralph Lauren Inc, where I promoted 7 associates to management, showcasing my leadership and team-building skills. Expert in operations management and fostering customer relations, I led districts to top performance, significantly enhancing sales and profitability. Skilled in recruitment and training, I excel in elevating team capabilities and achieving organizational goals.

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

21
years of professional experience

Work History

Ralph Lauren Inc

General Manager
10.2015 - Current

Job overview

  • Managed employee development, employee reviews, training, schedules.
  • Led MWTS in both colorado and Iowa districts with massive success on adding and using clients, Top District in company .
  • Managed a diverse team of associates, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with customers and corporate partners to ensure long-term success and loyalty.
  • Promoted 7 people from associate to management in the time I have been GM
  • Maintained company standards of ISOS, UPH, Shrink numbers and payroll budgets
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.

Ralph Lauren Inc

Assistant Manager
10.2010 - 10.2015

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Rue21

District Manager in Training/Retail Store Manager
01.2007 - 10.2010

Job overview

  • Enhanced employee retention rates by creating a supportive work environment and providing ongoing professional development opportunities.
  • Conducted regular competitive analyses to stay informed on industry trends and adapt business strategies accordingly.
  • Managed multiple store locations simultaneously, ensuring consistent execution of company policies and procedures across all sites.
  • Boosted customer satisfaction ratings by implementing targeted training programs focused on improving service quality and product knowledge among staff members.
  • Championed strategic planning efforts focused on identifying areas for expansion while maintaining focus on core business objectives.
  • Reduced shrinkage levels by implementing loss prevention strategies and promoting a culture of accountability among staff members.
  • Streamlined operational processes through the implementation of efficient scheduling, inventory management, and budgeting systems.
  • Partnered with human resources to recruit top talent for key leadership roles within the district, contributing to overall organizational success.
  • Oversaw successful new store openings, coordinating logistics, staffing, merchandising, and promotional efforts to drive initial sales momentum.
  • Analyzed sales trends to identify growth opportunities, implementing targeted action plans to capitalize on market potential.
  • Gained knowledge of company policies, protocols and processes.
  • Handled day-to-day customer or client questions via telephone or email.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Completed routine store inventories.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.

PVH Retail Stores

Assistant Manager
08.2004 - 01.2007

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.

Education

Greensburg Salem High School
Greensburg

High School Diploma
06-2001

University Overview

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relations
  • Training and development
  • Relationship building
  • Staff training/development
  • Inventory control
  • Goal setting
  • Employee scheduling
  • Verbal and written communication
  • Staff development
  • P&L management
  • Process improvements
  • Performance improvement
  • Project management
  • Workflow planning
  • Recruitment
  • Interpersonal skills
  • Troubleshooting expertise
  • Sales analysis
  • Loss prevention
  • Human resources management
  • Branding
  • Succession planning

Accomplishments

Accomplishments
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Achieved low shrink and turnover by recruiting and hiring right the first time and keeping consistent decrease in shrink numbers with accuracy and efficiency.
  • Supervised team of 45 staff members.
  • Collaborated with team of 12 Stores in the development of MWTS and Clientelling.
  • Achieved associate impact for volunteering through effectively helping with RL Gives Back initiatives in Colorado and Iowa.

Timeline

General Manager
Ralph Lauren Inc
10.2015 - Current
Assistant Manager
Ralph Lauren Inc
10.2010 - 10.2015
District Manager in Training/Retail Store Manager
Rue21
01.2007 - 10.2010
Assistant Manager
PVH Retail Stores
08.2004 - 01.2007
Greensburg Salem High School
High School Diploma

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Jarod Liechti