Jarod Seib
Indianapolis,IN
Summary
Proven achiever in the banking sector, with a track record of enhancing customer satisfaction and loyalty at Old National Bank through expert financial planning and relationship management. Excelled in sales, and demonstrated exceptional communication and teamwork skills. Maintained rigorous attention to banking operations and compliance, ensuring customer trust and service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Relationship Banker
Old National Bank
02.2023 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products to provide expert advice to clients effectively.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Mortgage Loan Originator
Rocket Mortgage
05.2022 - 01.2023
- Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
- Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
- Increased loan application approvals by efficiently processing and reviewing documents for accuracy and compliance.
- Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
- Worked closely with borrowers experiencing financial hardship, helping them explore alternative financing options or refinancing solutions.
Consumer Loan Originator
America First Credit Union
11.2021 - 05.2022
- Reduced time-to-close on loans through proactive communication with all parties involved in transactions.
- Enhanced customer satisfaction by providing personalized service throughout the loan process.
- Contributed to a high-performing team, consistently meeting or exceeding monthly sales targets.
- Delivered exceptional service resulting in numerous positive client reviews and referrals from satisfied customers.
Teller
America First Credit Union
02.2021 - 11.2021
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
High School Diploma -
West High School
Salt Lake City, UT12.2020
Skills
- Relationship building and management
- Customer Service-Oriented
- Sales expertise
- Cash Handling
- Creative Thinking
- Financial Planning
- Loss Prevention
- Multitasking Abilities
Certification
- NMLS License - Since 2021
Timeline
Relationship Banker
Old National Bank
02.2023 - Current
Mortgage Loan Originator
Rocket Mortgage
05.2022 - 01.2023
Consumer Loan Originator
America First Credit Union
11.2021 - 05.2022
Teller
America First Credit Union
02.2021 - 11.2021
High School Diploma -
West High School